Regional Manager - Business Operations Optimization

Atlas Healthcare Partners•New Castle, DE

63d

About The Position

Atlas Healthcare Partners exists to form strategic partnerships with health systems across the nation to develop, manage and operate Ambulatory Surgery Centers (ASCs) in their markets. As a key player in this rapidly growing healthcare segment, we are committed to providing exceptional care and outstanding customer service to every patient, every physician, every time. Our daily focus revolves around our core values of Integrity, Culture, Teamwork, Respect, and Results. In addition to fostering a workplace that encourages professional growth and advancement, we provide industry-leading health and dental benefits, paired with a matching retirement package. We look forward to you being a vital part of our journey in shaping the future of healthcare. The Manager of Business Operations serves as a strategic leader and resource for assigned ASC Clients and Regional Market Leadership; serves as the liaison between ATLAS Revenue Cycle and Central Business Services, Regional Market Leadership and the ASC Client; and continuously drives revenue cycle metrics to improve the Client’s and Market’s revenue results.The position is responsible for providing strategic leadership to the Business Office Operations of the ASC Client in all areas relating to revenue cycle management, including advising and developing Business Office leadership; defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; and providing analytical review combined with measurement tools to ensure success.

Requirements

Minimum of 5 Years of Revenue Cycle Management experience.
Minimum 2 years of management experience.
Experience with RCM and business office technologies,
Strong understanding of Business Office Operations within an ASC setting and/or demonstrated, relevant knowledge.
Proven success in project management roles, to include developing and implementing business initiatives.
Understanding of the industry trends, market dynamics, and key performance indicators.
Leadership - Strong communication and leadership skills, while acting as a role model and coaching team members in ATLAS core values.
Interpersonal Skills – The ability to establish oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physician and health system partners.
Business Acumen – effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
Motivation/Drive – Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
Analytical Skills – Expertise with advanced MS Excel functions; demonstrated mathematical / analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
Adaptability/Flexibility - Ability to handle multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

Nice To Haves

Bachelor’s Degree or equivalent demonstrated academic achievement.
Proven success in project management roles, to include developing and implementing business initiatives.
Additional related education and/or experience.

Responsibilities

Provides direction and development support to Client’s Business Office leadership to ensure Client’s strategic objectives are met along with all key Revenue Cycle performance metrics.
Partners with Revenue Cycle team members, Client’s management team and appropriate stakeholders to perform and present detailed analysis of revenue cycle business office and operational metrics.
Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
Delivers ongoing training and development support to Client’s Business Office leadership and staff.
Engages with the Client, Regional, and National ATLAS Leadership to meet, and preferably exceed, performance goals.
Challenges the best practices and seeks opportunities to drive process improvements.
Develops and implements action plans to address and improve deficiencies in process and performance as identified.
Collaborates with on-site resources in service delivery and problem solving to maximize solution offering and client satisfaction.
Provides comprehensive, succinct updates to ATLAS Leadership to drive awareness of any Client support requirements and/or risks that could impact service delivery.
Partners with the ASC Success Manager to represents ATLAS’ Revenue Cycle operations in market-based leadership forums, including physician and health system partner meetings.
Partner with Revenue Cycle and other Atlas team members to develop consistent reporting.
Performs other duties as assigned by the Atlas Director, Revenue Cycle as required to meet the business needs of ATLAS and other stakeholders.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.