Regional Manager, Business Development

Caliber Holdings•Lewisville, TX

11d

About The Position

Service Center CSCS TX Core Responsibilities Strategic Growth & Business Development: Identify and secure high-value partnerships with insurance carriers, local dealerships, and commercial fleet managers to ensure a steady stream of vehicle repair and auto glass replacement referrals. Team Leadership & Coaching: Recruit, train, and lead a team of Regional Account Specialists. Set performance benchmarks, provide field coaching on sales and community initiatives, while also ensuring the team meets both revenue and client retention goals for all lines of business. Performance Monitoring & KPIs: Track critical industry metrics such as Client Metrics, Work in Process, Capture Rate, and Customer Satisfaction Index (CSI). Operational Liaison: Coordinate with collision and glass operations teammates to ensure alignment on sales goals, strategies and community initiatives. Technical Sales Oversight: Ensure the team effectively promotes high-margin services, such as ADAS (Advanced Driver Assistance Systems) calibration , which is a critical growth driver in 2026. Industry & Expo Representation: Strategically coordinate and manage the company’s presence at major industry events and expos. This includes overseeing booth logistics, speaking engagements, and lead-generation strategies. Community & Philanthropic Initiatives: Spearhead the company’s "Community Initiative" program in the field. You will lead the team in organizing local charity events and participating in national programs like NABC Recycled Rides, which refurbishes vehicles for families in need.

Requirements

5+ years of sales/sales management experience, preferably within the automotive or collision repair industry
Proficiency in automotive-specific CRM platforms (e.g., Salesforce) and repair estimating software
Success record with complex selling and sales processes in B2B markets; B2C experience also an asset
Ability to communicate effectively and influence executives and director level contacts
Excellent negotiation, and communication skills
Ability to create and deliver presentations tailored to audience needs
Ability to work effectively across complex internal and external environments
Possess strong organizational, multi-tasking skills; adapts easily to fast-paced environment
Ability to adapt and evolve to everchanging environment and industry trends
Excellent knowledge of MS Office; Word, PowerPoint, and Excel
Solid written and verbal communication skills
Self-starter with the ability to work independently or in a team environment
Must be at least 21 years of age
Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers

Responsibilities

Identify and secure high-value partnerships with insurance carriers, local dealerships, and commercial fleet managers
Recruit, train, and lead a team of Regional Account Specialists
Set performance benchmarks
Provide field coaching on sales and community initiatives
Ensure the team meets both revenue and client retention goals for all lines of business
Track critical industry metrics such as Client Metrics, Work in Process, Capture Rate, and Customer Satisfaction Index (CSI)
Coordinate with collision and glass operations teammates to ensure alignment on sales goals, strategies and community initiatives
Ensure the team effectively promotes high-margin services, such as ADAS (Advanced Driver Assistance Systems) calibration
Strategically coordinate and manage the company’s presence at major industry events and expos
Oversee booth logistics, speaking engagements, and lead-generation strategies
Spearhead the company’s "Community Initiative" program in the field
Lead the team in organizing local charity events and participating in national programs like NABC Recycled Rides