Regional Manager, Affordable Housing

Asset Living•Spokane, WA

1d•Onsite

About The Position

Asset Living is a third-party management firm founded in 1986, specializing in multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing. Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living emphasizes a culture of collaboration, growth, and shared leadership. The Regional Manager, Affordable Housing is responsible for overseeing the entire operations of a housing community portfolio, managing all phases including personnel, leasing, maintenance, financial, administration, and risk management. This offsite leadership role supervises all aspects of the property and staff to ensure compliance with company policies, safety, fair housing guidelines, and liability concerns.

Requirements

Affordable housing experience which includes LIHTC
Prior experience as a Regional Manager
High School Diploma or Equivalent; or four years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
Ability to understand and perform all on-site software functions
Basic computer skills required
Basic knowledge of Fair Housing Laws and OSHA requirements

Nice To Haves

Bachelor’s degree preferred
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Responsibilities

Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws
Ensure proper LIHTC and/or Section 8 policies and procedures are followed
Monitor LIHTC Application and Annual Recertification processes
Ensures compliance with regulatory and funding requirements, contracts, and reporting
Conduct files reviews, physical inspections, and interacts with regulatory agencies
Conduct semi-annual inspections as required
Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
Prepare request for a salary increase for Community Manager and assist with other team members if necessary; sign off on all requests from the site
Ensure all counseling statements, written evaluations, and salary requests are provided for review to the Regional & Senior Vice President and delivered to the Human Resource department
Approve all timesheets and ensure hours indicated are correct, vacation and sick time reported, and signatures available
Deal effectively and consistently with performance problems; document adequately, communicate with Regional & Senior Vice President and HR and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Develop yearly operating budgets/forecasts
Provide monthly written evaluation of income and expense line items that are significantly over budget
Provide Capital improvement suggestions for the future of the site
Monitor all proposals and contracts for large projects at sites and check work in progress
Monitor & maintain the timely receipt and reconciliation of deposits, rent collections, and charges to ensure submitted on a timely basis
Monitor & approve the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Develop yearly marketing plan and utilize marketing strategies & systems
Provide marketing strategy to generate rentals or for rent increases
Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
Assist with the emergency team for the property; ensures proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liability
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Plan for and utilize property resources, equipment and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)