Regional Maintenance Operations Manager

Parker's Convenience Stores-posted 3 months ago

Full-time • Mid Level

Savannah, GA

Food and Beverage Retailers

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The Regional Maintenance Operations Manager supervises direct report technicians and maintains all Parkers facilities and equipment at the highest standards at the lowest operating cost. Ensure proper staffing, training, communication, and scheduling to effectively execute and implement plans and programs managing day to day workflow of the maintenance department.

Provide adept leadership for maintenance that promotes an environment for employees to grow and succeed, while providing customer service to company standards to all store employees and customers
Effectively create and execute corporate plans and programs to ensure all Parkers owned facilities are properly maintained, and effectively managing cost while not compromising quality of service or store appearance
Set daily expectations and direct activities of maintenance technicians through effective scheduling and daily work order targets with the goal of maximizing productivity and thoughtfully leveraging expenses.
Ensure proper staffing, training, and scheduling to effectively maintain all company facilities
Complete quarterly assessments of all sites (to ensure appearance and equipment repair standards are met) and quarterly one on ones with direct report employees utilizing data from ServiceNow as a guide for performance (work order by technician, etcetera)
Provide annual performance evaluations for all direct report employees, leveraging ServiceNow performance and Work Order closure rate
Manage level of expectation for store standards of appearance and maintenance
Provides day to day management of work order flow, technician effectiveness and weekly technician walk completion
Utilizes contract service providers to manage technical inefficiencies taking into consideration cost, time, and quality
Responsible for parts inventory management and van brand standards, identifying areas of opportunity to improve on support center and van build-too's
Identifies process efficiencies and change management around technician analytics providing feedback for the technical trainer ensuring time is allotted for employee development
Schedules and completes quarterly tech rides for employee assessments and development opportunities
Completes a bi-annual night ride at all stores to ensure lighting and signage is meeting company expectations
Responsible for maintenance and accountability of all maintenance vehicles
Provide good customer service by communicating effectively with customers, store employees, peers, and others as necessary
Effectively communicates pertinent information to staff and management teams; encourages open and honest communication
Builds relationships with cross functional team members through integrity and respect
Creates and environment for critical thinking
Abides by company policies and procedures as established in the Employee Handbook

High School Diploma or equivalent.
Must have a minimum of five (5) years' experience, preferably in the field.
EPA Section 608, Type I Certification, and/or state-specific credentials
Must obtain and/or have a current state license in a specific field (i.e., HVAC, 'A', 'B', 'C' or combination license, electrical; Master Electrician)
Must maintain a current, valid, unrestricted driver's license with an insurable driving record and be able to go between stores without difficulty.
Must be able to work a flexible schedule to include weekends, evenings, on-call and holidays

Experience in supervision, construction, project management, facilities management, or fuel management is preferred.
Additional training at a trade-related school

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