Regional Loss Prevention Manager

Cracker Barrel•Lebanon, TN

About The Position

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company. Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal. See for yourself. Apply now. Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law. They say you are the company you keep—And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company. Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal.

Requirements

Bachelor’s degree in criminal justice (or related field) or a minimum of 5 years relevant experience
Loss prevention, interview, or interrogation techniques certifications
Public speaking and presentation skills
Strong analytical and problem solving skills
Strong verbal and written communication skills
Strong organizational and time management skills
Ability to build relationships with field leadership and gain their trust
Knowledge and expertise in auditing or conducting complex investigations
Strong knowledge of applicable federal and state laws
Ability to influence Law Enforcement to resolve ORC investigations
Knowledge and expertise in preparing for and testifying in Local/State/Federal Court
Highly developed interpersonal skills for dealing with sensitive or controversial information
Knowledge of interview and surveillance techniques
Ability to train others
Ability to be on call after hours
High level of integrity
Ability to travel up to 50%
Competent in the use of CCTV systems, Alarm systems, POS systems, Loss prevention exception reporting software, Case management systems, Physical security systems, and Microsoft office software (Excel, Word, PowerPoint)

Responsibilities

Provide input into the development of Loss Prevention strategies to protect assets and improve margins.
Implement the approved loss prevention strategies.
Recommend and implement policy or technology changes to protect assets.
Arrange for security in accordance with defined policy.
Summarize and present results of LP initiatives.
Provide support during crisis situations.
Evaluate physical security programs and equipment.
Design, implement, enhance and continuously use loss prevention exception based reports to identify fraudulent activity or margin opportunity.
Collaborate and partner with field leadership to change behaviors creating margin opportunity.
Prioritize and investigate outliers, theft, injury, or violations of policies.
Follow up on status of audit issues identified and escalate continued non-compliance.
Perform store audits including but not limited to Loss Prevention Reviews and Physical Security Assessments.
Identify policy violations, recommend solutions and follow up on resolution.
Document and track results of investigations and audits.
Partner with law enforcement agencies and participate in court proceedings.
Ensure that all civil demand cases are pursued within legal limits.
Determine if employees qualify for a reward and submit qualifying employees for payment.
Serve as a Loss Prevention subject matter expert.
Obtain necessary training to remain current on loss prevention and industry trends.
Design LP training materials to ensure that LP programs are effective in improving margin and protecting assets.
Instruct DMs, RMs, GMs, MITs, and other RLPMs on loss prevention topics.
Meet with regional operations leadership teams to teach them new LP strategies and how to correct violations.
Manage travel and expenses within assigned budget.
Determine return on investment and justifies expenditures as necessary on specific investigations and strategies.