Regional Loss Prevention Manager

America's Car-Mart, Inc. • Madison, TN

31d

About The Position

As a Regional Loss Prevention Manager, you will play a vital role in our fast-growing organization, working in a dynamic environment that values integrity, customer experience, and the safety of our associates and customers. Collaborating with Business Departments and Dealership Operations, you will lead efforts to identify and combat internal and external dishonesty, fraudulent activities, and policy violations. This role requires a proactive approach, strong partnerships with internal stakeholders and law enforcement, and a commitment to providing training and awareness across our footprint.

Requirements

• Possession of a valid Wicklander-Zulawski (WZ) certification, demonstrating proficiency in the Wicklander-Zulawski Interview and Interrogation Technique.
• Candidates must already reside within the Nashville or Chattanooga area to be considered for this position.
• Requires availability to travel a significant portion of most weeks, ranging from 2-4 days per week.

Responsibilities

• Develop and implement comprehensive asset protection strategies, processes, and best practices to safeguard company assets, mitigating financial and material losses resulting from theft and fraud. This involves conducting thorough analyses, collaborating with cross-functional teams, assessing key opportunities, and creating long-range plans and project timelines.
• Identify, deter, investigate, and resolve violations of company policies and criminal activities by conducting in-depth investigations into alleged fraud and other illegal activities. Gather evidence, take statements, compile detailed case reports, and provide courtroom testimony as necessary. Collaborate with other investigative entities in joint efforts.
• Minimize loss by proactively identifying potential acts of dishonesty through exception reporting, behavior observation, surveillance, and internal referrals. Adhere to the company's Loss Prevention Guidelines, Wicklander-Zulawski (WZ), and industry best practices during interviews and investigations.
• Prepare accurate and detailed case reports that document investigations, preserve evidence, and involve interactions with law enforcement. Testify in criminal and civil court actions as required.
• Collaborate with dealership and department managers and associates to enhance loss prevention awareness. Determine necessary corrections to asset controls, influence the implementation and execution of control corrections, and educate managers and associates on operational controls and processes.
• Foster accountability for policies and procedures, ensuring adherence to loss prevention-related guidelines. Monitor reporting, conduct operational and inventory reviews, gather data, audit results, and track deficiency trends to identify opportunities for improvement.
• Support safety, ethics, and compliance programs within the organization.

Benefits

• Beyond competitive pay, you will be eligible for our Corporate Bonus Plan and Stock Awards Program.
• Other great perks include 401(k) match, stock purchase plan, PTO, multiple health plans, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees