Regional Liaison Floater

Tempus Unlimited Inc•Stoughton, MA

19d•Onsite

About The Position

Primarily responsible for working as The Regional Liaison Floater is to assist Consumers and PCAs with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The Regional Liaison Floater will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison Floater will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements. This position requires rotation between multiple locations: Stoughton, Boston and Salem. Travel is required for this position to ensure regional offices are covered. In-person everyday Location coverage in Stoughton, Boston and Salem offices Hours are 8:30am - 4:30pm, Monday - Friday Full time, 35 hours a week Mileage reimbursement

Requirements

Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets
High School Diploma

Nice To Haves

Proficiency in Microsoft Office software

Responsibilities

Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.
Receive visitors and determine their needs and direct them to the appropriate person
Maintain visitor and ID badge register.
Issue ID badges where appropriate
Deal with inquiries and provide accurate information
Perform administrative work, including supporting other departments, as needed and as time allows.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).