Regional Liability Adjuster-Major Case Unit

The Hanover Insurance Group • New York, NY

80d

About The Position

The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our major case unit is currently seeking a Regional Liability Adjuster to join our growing team. This is a remote position. Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country. Claims include but will not be limited to commercial auto, general liability (including bodily injury/property damage/personal and advertising injury), product liability, and liquor liability. May also work indirectly with various TPA (third party administrators) as needs arise. This is a full time/exempt role.

Requirements

• Typically has 8-10 years professional experience.
• Bachelor’s degree or equivalent experience. Higher level degree may be desired.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed, confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Demonstrates strong written and verbal communication skills.
• Understanding of applicable statutes, regulations and case law.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Operates with latitude for un-reviewed action or decision.
• Computer experience (MS Office, excels, word, etc.).
• Proficient using Claims systems (i.e. CSS, PMS, etc.).

Responsibilities

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Works with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possesses a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Responsible to provide consultation and participation in the development of large claim strategies handled by both independent and staff adjusters.
• May co-adjust cases to facilitate learning and to impact file.
• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees