Regional Leasing Consultant

Windsor Communities•Denver, CO

7d•$22 - $34•Remote

About The Position

The Regional Leasing Consultant is responsible for managing prospect leads, conducting virtual property tours, and achieving leasing targets. They prioritize tasks using CRM software, build rapport with prospects, convert appointments to tours, and ensure a seamless experience with on-site associates. The ideal candidate exhibits strong communication skills, follows up diligently, and utilizes technology platforms to help prospects find their new home. They must have knowledge of the local market and cross-sell properties. The Regional Leasing Consultant also plays a crucial role in executing corporate sales programs. For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Requirements

One to two years related experience and/or training; or equivalent combination of education and experience.
An equivalent combination of education and experience will also be considered.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Microsoft Office 365 required.
Travel required at least 10% of the time.
Weekend work required.
Meet outlined follow-up expectations according to policies and procedures.
Overdue tasks at zero by noon each working business day.
Action Required number at or below 10 for all assigned properties by end of each working business day.
Travel is required to local sites on a quarterly basis.
This role requires strict adherence to the Hybrid-Remote Work Policy.

Nice To Haves

Knowledge of Funnel CRM preferred.
Transferable apartment industry sales related experience preferred.

Responsibilities

Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication.
Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows.
Ensure same-day tours are confirmed with prospective residents.
Engage in prospect communication based on their specified preferences.
Conduct purposeful and conversion-focused phone calls with both incoming and outgoing prospects, aiming to secure appointments, converting calls to virtual tours and/or applications.
Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties.
Ability to cross-sell local communities to meet and exceed prospect preferences.
Incorporate Realync pre-recorded videos into all communications to enhance the prospect's experience.
Educate and promote the benefits of becoming a Windsor Resident, including Bilt Rewards to prospective clients.
Knowledgeable about the job market, local businesses, community activities, and community demographic lifestyle preferences.
Conduct quarterly competitor shopping by evaluating a rotating selection of competitor properties.
Regularly conduct tours of all assigned properties on a quarterly basis, with additional tours scheduled upon request in response to property renovations, upgrades, or significant changes that may impact sales presentations.
Ensure proper execution and utilization of all leasing-related programs and technologies, meeting company expectations. This includes corporate programs and technologies such as Realync, EliseAI, Engrain, Bilt, etc.
Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.

Benefits

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
For more information, visit: Benefits!
1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.
Opportunities for growth—we invest in our team’s development.

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