Harbor Health-posted 8 days ago
Full-time • Mid Level
Hybrid • San Antonio, TX
101-250 employees

The Regional IT Systems Administrator will serve as Harbor Health’s frontline technology partner for clinic adoptions and ongoing site operations. This role blends onsite technical assistance, field operations, and systems administration, ensuring clinics in Austin, San Antonio, El Paso, and Dallas are seamlessly integrated into Harbor’s IT ecosystem. The right candidate will thrive in hands-on problem solving, be eager to travel, and bring a customer-service mindset that ensures clinicians and staff have reliable technology to deliver patient care. This role is expected to travel 75% of the time for the first 6-12 months, and then 20% after that timeframe.

  • Act as the onsite lead for bringing new clinics onto Harbor’s IT stack, including networking, desktop services, telephony, and clinical endpoints.
  • Oversee site IT builds, clinic cutovers, and post-go-live stabilization.
  • Manage imaging, deployment, and lifecycle of desktops, laptops, printers, and clinical devices.
  • SaaS system administration and account lifecycle.
  • Apply Harbor’s configuration standards and patching practices in coordination with IT and Security.
  • Elevated (tier 3+) support work routed from IT Service Desk.
  • Partner with vendors and IT leadership to maintain reliable, secure clinic networks.
  • Troubleshoot connectivity, telephony, and device escalations.
  • Maintain asset inventories and ensure accurate equipment tracking across sites.
  • Support endpoint security, enforce security protocols, and secure configuration practices.
  • Surface risks and anomalies to Harbor’s Cybersecurity team.
  • Operate independently on clinic integration projects from scoping through go-live.
  • Balance project responsibilities with day-to-day support and operations.
  • Maintain documentation of site configurations, standards, and changes.
  • Provide timely updates and feedback for continuity.
  • BA/BS in Information Technology, Healthcare, or related field with 1+ years of IT field operations experience; OR
  • Associate degree/certification with 3+ years of IT field operations experience; OR
  • 5+ years in IT support/field operations with exposure to systems administration.
  • Proficiency in supporting desktops, networks, data, security, and SaaS systems.
  • Required experience within the healthcare or health tech field.
  • Familiarity with IT Service Management (ITSM) at Tier 1-3 levels.
  • Skilled in endpoint management, asset tracking, and imaging/deployment processes.
  • Working knowledge of networking concepts, including switches, firewalls, and wireless technologies.
  • Strong troubleshooting skills across hardware, software, and network environments.
  • Awareness of logging, alerting, or observability practices.
  • Ability to troubleshoot unfamiliar systems and adapt quickly to new challenges.
  • Customer-Service Orientation: Prioritizes clinician and staff experience.
  • Self-Starter: Operates independently with minimal oversight.
  • Figure-It-Out Mentality: Resourceful, persistent problem solver.
  • Communicative: Provides clear updates and ensures alignment with stakeholders.
  • Organized: Maintains documentation and structured processes.
  • Responsible: Embodies a high level of responsibility and accountability in all tasks.
  • Exposure to scripting and automation (e.g., PowerShell, Python, or low-code platforms) is a plus.
  • Opportunity to shape the financial foundation of an innovative healthcare model
  • Collaborative and dynamic work environment
  • An organization made of people who are passionate about changing the healthcare landscape
  • Competitive salary and benefits package
  • Professional development and growth opportunities
  • A transparent and unique culture
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