Regional IT Infrastructure Manager - Americas

Crane Worldwide Logistics•Houston, TX

45d

About The Position

Essential Job Functions Implement the Global IT roadmap for Network and Client Services as defined by Global IT Leadership, within the Region. Coordinate with the Network and Systems groups as well as business stakeholders on high profile projects with executive leadership and business visibility. Serves as primary escalation point and contact for all Regional Network and Client Services issues. Management of Local IT Vendors for Telecom, Hardware, and MSP at the sole direction and oversight of Global IT. Manage a small IT team of Client services and Network services in the Region. Manage Local Network downtimes by preparing plans, ensure adequate testing, and recovery if unresolvable problems occur during downtime. Implement Global standard procedures to support the configuration and deployment of hardware needed to satisfy end user requirements in the Region. Maintain computer and device inventory for licensing and warranty purposes of all devices in the Region. Assist with the support of branch office locations, their local networks, and their connectivity to the Crane Global network. Monitor and maintain all network / WAN connectivity to support Regional branch office communications. Collaborate with Global Network staff to find solutions to complex networking issues. Collaborate with vendors and/or Regional IT team to schedule any required on-site activities needed to support ongoing corporate or regional initiatives. Interact with internal clients to resolve issues; communicate with internal clients in a professional manner maintaining discretion. Advises Global IT of Regional concerns to ensure platform and systems architecture and infrastructure that is highly automated, fully instrumented, self-scaling, self-healing and loosely coupled. Collaborate with Cyber team to achieve SOC 2, ISO 27001, and other appropriate certification. Team engagement and continual development through collection and analysis of performance KPIs. Must be a team player and coach The ability to travel up to 50% Other duties as assigned Physical Requirements Vision abilities required by this job include close vision and the ability to adjust focus Must be able to sit or stand for extended periods of time, some light lifting may be required in some instances. Talking, hearing and using hands to operate computer equipment

Requirements

7+ years' related experience
Advanced experience in Site Reliability Engineering (SRE) and DevOps methodologies, including previous implementation experience
Demonstrated experience transforming IT infrastructure and moving organizations towards a mature cloud-based service delivery model
Experience with public cloud architecture, cloud strategy, networking, security, and compliance workload types.
Experience supporting IT Operations in a, distributed, support model
Experience with managing IP-based networks, WAN technologies, cloud, DHCP/DNS
Business acumen necessary to develop and present data-based ideas and solutions in a clear, concise, and organized manner to senior level executives
Excellent verbal and written communication skills and excellent time management abilities.
Demonstrated initiative, ability to exercise good judgment, and ability to achieve results through others.
Strong knowledge of contracting, negotiating, organization development/change management, budgeting, action planning and supervision are required for successful performance.
Very strong conceptual, analytical, judgment and communication abilities are critical.
Strategy and planning: an ability to think ahead and plan over a 12 to 36-month time span.
Strong customer orientation and excellent interpersonal and communication skills.

Nice To Haves

Professional certification may be required in some areas

Responsibilities

Implement the Global IT roadmap for Network and Client Services as defined by Global IT Leadership, within the Region.
Coordinate with the Network and Systems groups as well as business stakeholders on high profile projects with executive leadership and business visibility.
Serves as primary escalation point and contact for all Regional Network and Client Services issues.
Management of Local IT Vendors for Telecom, Hardware, and MSP at the sole direction and oversight of Global IT.
Manage a small IT team of Client services and Network services in the Region.
Manage Local Network downtimes by preparing plans, ensure adequate testing, and recovery if unresolvable problems occur during downtime.
Implement Global standard procedures to support the configuration and deployment of hardware needed to satisfy end user requirements in the Region.
Maintain computer and device inventory for licensing and warranty purposes of all devices in the Region.
Assist with the support of branch office locations, their local networks, and their connectivity to the Crane Global network.
Monitor and maintain all network / WAN connectivity to support Regional branch office communications. Collaborate with Global Network staff to find solutions to complex networking issues.
Collaborate with vendors and/or Regional IT team to schedule any required on-site activities needed to support ongoing corporate or regional initiatives.
Interact with internal clients to resolve issues; communicate with internal clients in a professional manner maintaining discretion.
Advises Global IT of Regional concerns to ensure platform and systems architecture and infrastructure that is highly automated, fully instrumented, self-scaling, self-healing and loosely coupled.
Collaborate with Cyber team to achieve SOC 2, ISO 27001, and other appropriate certification.
Team engagement and continual development through collection and analysis of performance KPIs.
Must be a team player and coach
The ability to travel up to 50%
Other duties as assigned

Benefits

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

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