Regional IT Field Support-VA

Dental Care Alliance • Virginia Beach, VA

1d • Onsite

About The Position

The Regional IT Field Support is responsible for managing and coordinating the IT support activities within a specified region. This includes overseeing technical issues, ensuring prompt problem resolution, and supervising field support specialists. The role requires advanced technical skills, leadership abilities, and a strong commitment to customer service.

Requirements

• Bachelor's degree in Computer Science or a related field.
• 5 years of experience in a senior position on an IT support team.
• Strong technical background in desktop support, networking, and software applications.
• Excellent communication and customer service skills.
• Strong leadership and team management skills.

Nice To Haves

• Knowledge of ITIL or other IT service management frameworks is a plus.
• Certification in ITIL or other related areas is a plus.

Responsibilities

• Provide first and second level support to end-users for PC, server, mainframe applications, and hardware.
• Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.
• Travel to various offices within the region to install, update, and repair hardware and software systems.
• Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level