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About the position
Sage Infusion is a startup infusion center with locations in central and southwest Florida. At Sage, we’ve reimagined patient care. From a quick start, to upfront pricing and financial assistance, to compassionate care by our clinical experts in a serene environment, patients experience infusion therapy like never before. We are seeking a Regional Intake Manager to join our innovative team. In this role, you'll lead our patient intake process for a designated region, supervising support staff while ensuring seamless referrals, insurance verifications, and appointment coordination. You'll collaborate with clinical teams to deliver on our promise of reimagined patient care in our serene treatment environments.
Responsibilities
- Manage the patient intake process for a specific region of Sage Infusion centers
- Supervise and coach Patient Support Representatives in the region
- Ensure timely and accurate processing of patient referrals and insurance verifications
- Collaborate with clinical teams to coordinate patient appointments and treatment plans
- Monitor and improve key performance indicators for the intake process
- Resolve complex patient intake issues and escalations
- Conduct regular team meetings and training sessions
- Implement and maintain quality control measures for intake documentation
- Liaise with healthcare providers, insurance companies, and other stakeholders
- Contribute to the development of intake policies and procedures
Requirements
- Bachelor's degree in Healthcare Administration, Business, or related field
- 5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
- Strong knowledge of medical terminology, insurance processes, and healthcare regulations
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Proficiency in healthcare software and Microsoft Office Suite
- Experience in customer service and conflict resolution
- Familiarity with infusion therapy or specialty pharmacy intake processes preferred
- Ability to travel within the assigned region as needed
