Regional Installation Manager - Replacement Windows & Doors

Marvin • New York, NY

239d • $125,000 - $135,000

About The Position

Our field operations team delivers an exceptional installation experience for their customers' window and door replacement projects. As the Regional Operations Manager, you'll develop business processes, make critical decisions that impact our customers and business every day, and inspire the team to offer a truly white-glove, high touch installation journey. Join us and craft a vision for the team that will help us deliver on our promise of a world class customer experience. The ideal candidate will be a team leader, a process improver, exceptionally detail-oriented, and above all, be motivated by and derive great personal satisfaction from helping people. This position supports the Lower Hudson Valley, New York City, and Long Island markets.

Requirements

• A college degree, preferred.
• Prior experience directly leading a team or mentoring and training others.
• The ability to make difficult business decisions that impact our employees, customers, and business financials.
• Strong commitment to delivering an exceptional customer experience.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficiency in MS office (Word, Excel, Outlook). Past experience with MarketSharp is desired, but not required.
• 5 years or more of construction experience, preferably in home improvement and/or window replacement.
• 5 years of experience understanding of construction documents, construction methods, and installation techniques in New York City.
• 2 years or more of experience working and problem-solving directly with customers and homeowners.
• A valid driver's license with an acceptable accident and moving violation motor vehicle record.
• The ability to lift, push/pull, and carry at least 40lbs, stand for at least 6 hours per day, climb ladders/scaffolding and stairs, and kneel.

Responsibilities

• Lead the operations team for the assigned region, including project managers, installers, and warehouse team members.
• Provide feedback, coaching, mentorship, and assistance with day-to-day problem-solving activities.
• Take the lead on complex customer issues that are escalated to you.
• Visit installs daily and handle customer issues face to face, when possible and appropriate.
• Build an operations strategic plan for your assigned markets that will help deliver on the Marvin Replacement business plan.
• Meet or exceed monthly and annual installed revenue goals.
• Provide input to the General Manager and other regional leaders on key business matters.
• Develop processes, procedures, and policies that continuously improve performance.
• Manage the inventory process for all assigned markets.
• Help foster a culture that supports Better Living for our employees.
• Work closely with customer success and other internal resources to ensure resources are proactively aligned with fluctuations in demand.
• Ensure that all regulatory procedures and/or requirements regarding safety impacting the installation process are met.
• Ensure all company purchase programs and vendor relationships are utilized appropriately.
• Work with other managers and teams to focus on maintaining AR at the lowest level possible.

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree