Regional Install Project Manager

Pella Northland•Minneapolis, MN

1d•$80,000 - $90,000

About The Position

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Here’s what winning looks like in this role: The responsibilities of this position entail maintaining a positive, collaborative relationship with builders to often require the employee to maintain diplomacy during difficult customer situations, while continuing to effectively represent Pella’s interests. The employee will be expected to exhibit the highest standard of personal ethics at all times and adhere to all corporate policies. Duties can be broadly understood to happen across the following project timeline. Project Management Provide necessary in-house and field support for ongoing projects Acts as the Lead during delivery and installation with builder Establish deadlines, assign responsibilities, monitor and summarize progress service team members supporting walk through completion Identify solutions to unforeseen challenges that arise during the project cycle Attend project progress meetings as requested Works in tandem with contractor or customer to ensure successful project completion Assist in coordination with recovery team for any non-first time complete projects Participate in Final Walk throughs with builders and provide onsite support as requested Coordinate and schedule all deliveries Order all service items and materials Schedule and coordinate all service post install Follow up with customer after service events to ensure satisfaction Project Acquisition Provide leadership in support of the sales staff’s project acquisition strategies. Duties may include presenting product or installing technical data. Customer Service Provide outstanding customer service, oversee and take responsibility of all service events to ensure satisfactory completion when necessary. Close-out Complete any special billing documentation and ensure all projects are invoiced promptly relating to walk through/service needs during and after installation. Provide all documentation required (service manuals, warranties, etc.) Manage service needs to complete project punch lists and walk throughs Ordering/Take-off Support all delivery and installation to the customer’s expectations. Recognize potential site problems and identify solutions with on-site contractors/builders. Confirm projects are ready for delivery and install.

Requirements

Must possess a valid driver’s license and an excellent driving record.
Bachelor’s Degree in construction related field; or 3-5 years equivalent combination of education and experience in construction.
Ability to read, analyze, and interpret construction contract documents including architectural drawings, specifications, shop drawings, and construction contracts.
Ability to write field reports, business correspondence, and provide others direct instruction related to construction practices and procedures.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Outlook, Word, Excel, PowerPoint, Internal Ordering Systems.
Must be willing to obtain necessary Safety certifications as required by associated construction activities, including: General Safety Certificates, Boom Lift License
Extensive knowledge of construction practices, materials and systems.
Sound judgment
The ability to maintain diplomacy during extremely difficult customer situations, while continuing to represent effectively represent Pella’s interests.
Able to read and understand tape measures.
Time management skills include the ability to hit deadlines.
Customer Focused
Team Focused
Process driven
Results oriented
Strong numeric ability
Task oriented
Detail oriented

Nice To Haves

Specific experience in the fenestration industry a plus.

Responsibilities

Provide necessary in-house and field support for ongoing projects
Acts as the Lead during delivery and installation with builder
Establish deadlines, assign responsibilities, monitor and summarize progress service team members supporting walk through completion
Identify solutions to unforeseen challenges that arise during the project cycle
Attend project progress meetings as requested
Works in tandem with contractor or customer to ensure successful project completion
Assist in coordination with recovery team for any non-first time complete projects
Participate in Final Walk throughs with builders and provide onsite support as requested
Coordinate and schedule all deliveries
Order all service items and materials
Schedule and coordinate all service post install
Follow up with customer after service events to ensure satisfaction
Provide leadership in support of the sales staff’s project acquisition strategies.
Provide outstanding customer service, oversee and take responsibility of all service events to ensure satisfactory completion when necessary.
Complete any special billing documentation and ensure all projects are invoiced promptly relating to walk through/service needs during and after installation.
Provide all documentation required (service manuals, warranties, etc.)
Manage service needs to complete project punch lists and walk throughs
Support all delivery and installation to the customer’s expectations.
Recognize potential site problems and identify solutions with on-site contractors/builders.
Confirm projects are ready for delivery and install.

Benefits

Competitive compensation, bonus, and commissions plan. Uncapped earning potential!
Casual work environment
Opportunities for internal Promotions and Transfers
Contagiously positive company culture!
Quarterly recognition for going above and beyond
Work for a widely recognized company with a great reputation!
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401k Benefits