Regional HVAC Filter Service Manager

Filter Services Inc./ Mission Filtration•Des Plaines, IL

4d•$110,000 - $125,000

About The Position

Filter Services, Inc. believes that by helping maintain our customer’s filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities. Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration. Top performers at FSI/M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement. In response to our company's growth and expansion, we are seeking a Regional HVAC Filter Service Manager to oversee the daily operations of our Service Department. The Regional HVAC Filter Service Manager will lead teams of field supervisors and technicians, coordinating the installation of HVAC filters for heating and cooling systems within commercial and industrial settings across Illinois, Indiana, Minnesota, and Missouri. With complete accountability for the Service Department, the Regional Service Manager will uphold our commitment to exceptional performance and outstanding customer service, while aligning with our Core Values.

Requirements

3-5 years of experience in managing service or fleet operations
Demonstrated experience managing service routes, installation schedules, and field operations across multiple customer sites
A general technical understanding of Mechanical Systems
Strong understanding of jobsite safety, including rooftop access, fall protection, lift equipment, and PPE requirements and prior involvement with Safety Programs
Experience with selecting, and implementing technology relevant to fleet or route management and exhibits a high level of familiarity and comfort with contemporary technology.
Proficient in MS Office or Google Workspace equivalent platforms
Ability to analyze, report, and employ KPI’s and operational metrics.
Able to work with and be responsive to a cross functional team
Exceptional customer service proficiency
Demonstrated capacity for Leadership, Management, and Accountability
Must be able to pass a pre-employment background check
Hold a valid driver’s license and maintain a clean driving record
Comfortable and confident working in confined spaces, at heights and utilizing ladders
Ability to lift 50-75 pounds on a daily basis to perform service tasks
Ability to lift, climb, bend, reach, twist to access hard-to access mechanicals (e.g. roof hatches, bend beneath pipes, ceiling tiles, ductwork, access with ladder, climbing)
Comfortable working outdoors in various weather conditions, as 99% of daily duties are performed in outdoor settings

Nice To Haves

Experience with NetSuite or other Oracle platforms is a plus.

Responsibilities

Work closely with the team to develop comprehensive preventive maintenance plans and efficiency projects
Supervise planned maintenance visits to clients, aiming to proactively upkeep HVAC systems, thereby minimizing downtime and mitigating potential issues
Mentors, leads, coaches, and manages a regional team of HVAC service technicians, route drivers, and leads in performing scheduled filter change-outs, HVAC support services, and related equipment installations
Plan, schedule, and optimize service routes and installation work to meet contractual frequencies, site access windows, and customer operational constraints
Ensure all filter installations are performed in accordance with company standards, customer expectations, and manufacturer specifications.
Monitor field quality, including filter installation accuracy, system cleanliness, workmanship, and first-time-right completion rates
Spends at least 50% of time in the field training and working with techs or performing quality audits.
Enforce compliance with safety policies and conduct jobsite audits, rooftop inspections, and ride-alongs to validate safe access methods (ladders, lifts, scissor lifts, fall protection, confined spaces, electrical safety, and use of PPE and lifting equipment) and correct service execution.
Serve as the primary escalation point for HVAC system issues identified during service, including damaged housings, airflow restrictions, access limitations, unsafe conditions, and incorrect filter assessments.
Work in conjunction with FSI Account Management team to coordinate with customer contacts, facilities teams, and property managers to resolve access issues and maintain uninterrupted service
Oversee onboarding and ongoing technical training for technicians, including filter standards (MERV ratings), IAQ fundamentals, rooftop safety, and customer site protocols
Ensure accurate documentation of service work, including unit counts, filter types, photos, airflow or condition notes, and customer sign-off
Partner with inventory and warehouse teams to ensure correct filters, hardware, and installation materials are staged and available for each route
Track and analyze KPIs such as route efficiency, service completion rates, rework, safety incidents, customer complaints, and missed or deferred units
Review and approve technician timekeeping, mileage, expenses, and service documentation for accuracy and policy compliance
Support continuous improvement by standardizing filter change-out procedures, reducing rework, eliminating waste, and improving route efficiency and safety outcomes
Assist Director of Operations and Human Resources with workforce planning, seasonal demand coverage, and response to urgent or emergency service requests
Act as a technical and professional role model, reinforcing a culture of safety, quality, accountability, and customer trust
Effectively manage service expense budget to meet or beat established cost parameters for the Service department.
Conduct interviews and actively participate in the hiring process to select and onboard new team members for the department.
Travel to all FSI and Mission locations as required