Regional Housing Manager

United Church Homes•Columbus, OH

About The Position

The Regional Housing Manager supports and supervises housing staff within an assigned region, and ensures operational excellence, regulatory compliance, financial health and superior resident service within assigned portfolio of housing communities. This role collaborates with Housing Services and Central Office departments to optimize performance, manage budgets, and implement best practices across Affordable housing communities.

Requirements

Bachelor's Degree (four-year college or technical school) Preferred, Field of Study: Business or Social Services
Five (5) years of experience in housing management or related field or equivalent combination of education and experience; Prior supervisory experience required
Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment; Must be adept at using HUD and internal accounting software
Must possess a valid driver’s license and have reliable transportation
Blended Occupancy certification or an equivalent credential is required or must be obtained within six months of hire.
Strong leadership, coaching, and interpersonal skills required, along with excellent written and verbal communication abilities.
Must demonstrate strong analytical, organizational, and problem-solving skills, with the ability to interpret and apply complex regulations and procedures.
Prior experience or training in accounting and budget management is required.
Experience with subsidies, HUD policies, Section 8, Section 236, LIHTC, USDA Rural Development, or other affordable housing programs is also required.
Proficiency in Microsoft Office, HUD systems, and property management software is necessary.
Must have the ability to read and interpret documents such as procedure manuals, HUD handbooks, and regulatory notices; write routine reports and business correspondence; and speak effectively before groups of residents, staff, or external stakeholders.
Basic math skills are essential, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
Candidates must be able to solve practical problems and adapt in situations with limited standardization, and interpret instructions presented in written, oral, diagram, or schedule form.
Must be able to adhere to all terms and conditions outlined in the United Church Homes Employee Handbook.

Nice To Haves

Experience with virtual training and leading remote teams is strongly preferred.

Responsibilities

Financial / Asset Management Review monthly financial report and address variances as needed.
Assist with annual budget preparation and ensure compliance with regulatory requirements.
Monitor procurement activity, capital improvements and replacement reserve balances.
Support site staff with financial planning and vendor relationships, vendor coordination and purchasing practices.
Participate in and respond to monthly Open Item accounting reports and calls.
Ensure timely and accurate collection of receivables.
Customer Service Promptly address concerns from residents and staff with professionalism.
Respond to inquiries from residents, vendors and regulatory agencies in a timely manner.
Occupancy Management Maintain occupancy rates at or above company standards across assigned properties.
Ensure timely unit turnover and coordinator for new resident move-ins.
Team Management and Operational Oversight Supervise, coach and support Housing Managers and on-site staff within the region.
Ensure adherence to all applicable housing laws, regulations and internal policies.
Implement and reinforce operational procedures and best practices across sites.
Foster effective working relationships with internal departments and external partners.
Support preparation for and contribute to owner or board meetings, as appropriate.
Conduct regular site visits (in-person and virtual) to assess operations and compliance.
Effectively lead a geographically dispersed team using remote management tools.
Regulatory Compliance Oversee preparation for regulatory inspections; respond to findings and follow-up requirements.
Ensure enforcement of lease agreements and adherence to federal, state and local housing regulations, including Fair Housing, health and safety codes.
Conduct all business in compliance with company policies, the Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable housing laws.
Ensure timely completion and accuracy of resident income certifications and eligibility reviews.