Regional Head Coach

KidStrong•Frisco, TX

4d•Hybrid

About The Position

The Regional Head Coach plays a key role and is responsible and accountable to the quality of classes and development of coach talent across all corporate center locations (DFLEX). This role will report to the Director of Corporate Center Operations and will require a close and strategic partnership with the Regional Operations Managers to ensure a consistent aligned approach to overall excellence and business performance. ROLES AND RESPONSIBILITIES: Coach Development & Certification Maintain HQ CAT certification requirements, stay up to date on all HQ training, and own the plan to implement across DFLEX locations. Onboard, train, evaluate, and certify all DFLEX coaches. Ensure at least 90% of coaches maintain required HQ certifications quarterly. Deliver ongoing, balanced feedback to coaches based on observations, evaluations, certifications, survey insights, and annual reviews. Perform coach evaluations to support leveling and career progression, partnering with GMs to ensure transparency and alignment. Class & Coaching Quality Own the overall quality and consistency of all classes across DFLEX centers. Partner with GMs to optimize class casting and deliver a consistent brand experience. Collaborate with TAC to align training, resources, and class quality standards, using the most current HQ standards at all times. Conduct regular center visits (target 5 days/week) to support execution and observe coaching performance. Travel may be required (e.g., Lexington). Coach classes, lead by example and maintain the standard for DFLEX. Leadership & Team Alignment Collaborate with DFLEX leadership on an aligned business strategy that ensures GMs/AGMs understand “what good looks like” for class and coaching quality. Serve as the primary resource and point of contact for coaching, training, and programming questions between DFLEX and HQ. Escalate issues to leadership as needed for timely resolution. Partner with Regional Operations Managers and GMs to communicate updates, feedback, and expectations to coaches in real time. Calibrate GM and AGM coaching standards by educating them on how to conduct evaluations, audit classes, and uphold brand standards. Additional Responsibilities Hold office hours for 1:1 coach development and feedback. Conduct final interviews for new coaches. Perform other duties as assigned in support of DFLEX goals. Complete 1-2 HQ Certifications per quarter as needed to stay up to date and calibrated with HQ on quality delivery.

Requirements

Thorough understanding of KidStrong coaching standards and certification processes.
Minimum of 2 professional years of experience in training, coaching evaluation, and certification programs.
Ability to give feedback, hold people accountable and set expectations
Excellent communicator (written and verbal) and collaborator to work in partnership with regional and center-level leadership.
Organized with strong attention to detail and ability to multi-task.
Must be able to work a flexible schedule and non-traditional hours including nights and weekends
Must be willing travel throughout the DFW metroplex
Self-starter, driven and accountable to results.
Team player & strong individual contributor

Responsibilities

Maintain HQ CAT certification requirements, stay up to date on all HQ training, and own the plan to implement across DFLEX locations.
Onboard, train, evaluate, and certify all DFLEX coaches.
Ensure at least 90% of coaches maintain required HQ certifications quarterly.
Deliver ongoing, balanced feedback to coaches based on observations, evaluations, certifications, survey insights, and annual reviews.
Perform coach evaluations to support leveling and career progression, partnering with GMs to ensure transparency and alignment.
Own the overall quality and consistency of all classes across DFLEX centers.
Partner with GMs to optimize class casting and deliver a consistent brand experience.
Collaborate with TAC to align training, resources, and class quality standards, using the most current HQ standards at all times.
Conduct regular center visits (target 5 days/week) to support execution and observe coaching performance. Travel may be required (e.g., Lexington).
Coach classes, lead by example and maintain the standard for DFLEX.
Collaborate with DFLEX leadership on an aligned business strategy that ensures GMs/AGMs understand “what good looks like” for class and coaching quality.
Serve as the primary resource and point of contact for coaching, training, and programming questions between DFLEX and HQ.
Escalate issues to leadership as needed for timely resolution.
Partner with Regional Operations Managers and GMs to communicate updates, feedback, and expectations to coaches in real time.
Calibrate GM and AGM coaching standards by educating them on how to conduct evaluations, audit classes, and uphold brand standards.
Hold office hours for 1:1 coach development and feedback.
Conduct final interviews for new coaches.
Perform other duties as assigned in support of DFLEX goals.
Complete 1-2 HQ Certifications per quarter as needed to stay up to date and calibrated with HQ on quality delivery.