Regional General Manager

Skyservice Business Aviation • Redmond, OR

89d

About The Position

The purpose of the Regional Manager is to ensure the FBOs operate safely, professionally, and within company expectations, while also providing excellent customer service to all guests of the FBOs. The position oversees the entire FBO units and is responsible for all metrics, budgets, and organizational growth and planning.

Requirements

• Post-secondary education or related experience; a degree or diploma in Aviation or Business Management is considered an asset.
• 5-10 years' experience working at an FBO including intimate knowledge of Aviation/FBO operations and/or commercial ramp experience.
• 5 years' management experience.
• Significant track record in securing new clients/customers, achieving financial results and driving performance improvements.
• Ability to pass necessary background checks for secured area access.
• High safety orientation and experience with SMS / safety management processes.
• Superior customer service, interpersonal relationship, people management, leadership, conflict resolution, and resource allocation skills.
• Flexible to work additional hours and be on call as required.

Responsibilities

• Lead the development, communication and implementation of efficient operational procedures, policies and effective growth strategies.
• Responsible for effective management of employees, including driving performance management initiatives, headcount management and other HR initiatives.
• Responsible for providing input for job descriptions, interviewing candidates for job vacancies, onboarding of new employees and scheduling (i.e. timekeeping, vacation requests etc.).
• Drive the department to achieve sales, profitability, business goals and objectives by assisting with sales generation and attracting new aircraft customers to Skyservice.
• Oversee the operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
• Foster a safe work environment and culture ensuring the effective implementation of all safety standards and programs.
• Oversee and manage occurrence report investigations (i.e. provide notifications to applicable authorities and manage occurrence closings) for line service and customer service.
• Plan, organize and direct FBO operational activities, and is accountable for the achievement of financial results.
• Participate in the preparation of FBO budgets and financial forecasts for line service, customer service, including CapEx.
• Promote a positive and harmonious working environment to provide the highest levels of customer service, internally and externally.

Benefits

• 401(k) plan with employer match
• Health, dental, and vision insurance
• Life insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Air Transportation
• Education Level: Bachelor's degree