About The Position

Uride is hiring a Regional General Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.

Requirements

  • 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment
  • Strong experience in business operations reporting and performance tracking
  • Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards)
  • Proven ability to manage ongoing operations across multiple locations or business units
  • Strong analytical and problem-solving skills with a data-driven mindset
  • Excellent communication and stakeholder management skills
  • Ability to work independently in a remote, fast-paced environment
  • Valid driver’s licence and willingness to travel within Atlantic Canada

Nice To Haves

  • Experience in ride-sharing platforms or ground passenger transportation
  • Experience managing driver or field-based workforces
  • Exposure to regulatory or compliance requirements in transportation

Responsibilities

  • Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality
  • Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners
  • Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation
  • Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management
  • Proactively identify inefficiencies and implement process improvements to optimise performance
  • Partner with Customer Support to manage escalations and improve rider and driver satisfaction
  • Work with Marketing to support ongoing campaigns and demand consistency
  • Ensure adherence to company policies, service standards, and regional regulatory requirements
  • Conduct regular market reviews and provide clear, data-backed recommendations to leadership
  • Travel within the region as needed to support operations and maintain local visibility
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