Regional Front Office Trainer

Pacific Dental Services•San Diego, CA

50d

About The Position

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Front Office Trainer will be responsible for Training and On-Boarding the front office staff for the assigned Region. This may include Receptionists, File Clerks, Specialty Benefits Coordinators, Operations Manager Trainees and Benefits Coordinators. The Front Office Trainer will develop team members through effective leadership, coaching, and mentoring of the Front Office Staff for the region. The Front Office Trainer will develop a culture where the Front Office Staff are fully integrated at the office level creating a cohesive office environment between the Front and Back Office Teams. The position includes daily travel to assigned offices in the region.

Requirements

At least 3-5 years of related training experience
Operational Management knowledge of Front Office best practices
Experience in training staff

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Conducts regional training to ensure Front Office positions are in compliance with state and federal mandatory regulations, following PDS best practices, and delivering the PPE
Host training programs to implement best practices for front office staff for the region
Provide feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices)
Maintains an appropriate professional appearance and demeanor in accordance with Company policies