Regional Front Desk Specialist

SportsMed Physical Therapy • West Haven, CT

1d

About The Position

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a regional Front Desk Specialist to join our growing team. We are launching two new physical therapy practices in West Haven, CT and Hamden, CT, and we are seeking a dedicated individual to assist with what is sure to be an incredible launch! Beyond this, this expansion in Connecticut brings us to a total of 5 locations in Fairfield County, CT, and we are seeking driven candidates interested in quickly growing into a regional management opportunity. This position will have a home base of West Haven, CT. All working hours will take place at this location to start, and will transition into a role where some days will be in West Haven and some days will require travel to other locations in Fairfield County.

Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The regional Front Desk Specialist carries out policies set forth by SportsMed and oversees the administrative wokrflow. This person will play a role in collaborating with upper management to meet practice goals. This person will also be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

This is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

Requirements

• Must have 5+ years experience in a fast paced, high volume healthcare setting
• A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
• Sense of urgency and self-accountability
• Well-organized with superior multi-tasking and time management skills
• Professional Telephone etiquette
• Excellent customer service skills
• Attention to detail
• Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)

Nice To Haves

• Bilingual Spanish Preferred

Responsibilities

• Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.
• Oversee practice operations at multiple clinics within a specified region(after expedited transition to regional role).
• Monitor practice performance metrics to ensure continuous improvement of office productivity.
• Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.
• Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.
• Oversee administrative and clinical team members and work together to achieve goals.
• Evaluate team member performance, give guidance, and participate in disciplinary action.
• Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.
• Maintain patient records and ensure patient confidentiality.
• Audit staff timecards to ensure accuracy.
• Schedule patient transportation service for patients when applicable

Benefits

• Competitive Salary + Bonus
• Excellent career growth opportunity
• Medical benefits, life and disability insurance, 401k match, PTO, sick time, paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees