About The Position

The Regional Food Service Manager is responsible for the proper and efficient operation of each of the Company’s food service operations, within Company policy, in such a manner as to ensure that the operations contribute to the increased profitability of the Company. This includes all prepared food items; branded and unbranded, packaged and non-packaged as well as the coffee, fountain, and frozen beverage items.

Requirements

  • Bachelor’s degree in Business preferred but not required
  • 1-2 years’ food service experience

Responsibilities

  • Adhere to all Company policies and procedures and ensure all food service staff to do the same
  • Adhere to all city, county, and state health and food safety regulations
  • Select the right product mix for each retail location based on customer needs/wants in each geographic region
  • Be able to operate various cash registers in use at our operations
  • Examine market trends to determine type of clientele that visit stores and information about upcoming trends or advances in food service
  • Ability to efficiently and effectively use email, spreadsheets, word processing, database, and inventory-control software
  • Attend trade shows and seminars
  • Evaluate suppliers for accuracy of orders, timely shipping, and quality of product
  • Accurately track sales, costs, margins, and traffic patterns for individual food service operations, and prepare reports on the above as requested by the Retail Operations Director
  • Train staff on maintaining clean, eye-pleasing displays of food
  • Perform specific tasks as assigned by the Food Service Director
  • Project a positive image of the Company and retail locations at all times
  • Aggressively maintain proper balance between food quality and cost by partnering with suppliers and actively negotiating vendor agreements
  • Ensure that individual deli managers provide initial and ongoing training/guidance to food service associates in areas of employee safety, food safety and quality, customer service, hours of operation, equipment operation, cash control, and inventory control
  • Work with Food Service Director, and the other Regional Food Service Managers to reduce inventory shrink, product loss and waste
  • Coordinate the management of day-to-day operations within individual food service locations in the absence of the assigned manager with the Store Manager and Area Manager
  • Train managers on food service operations
  • Notify the appropriate manager(s) of any personnel situations or policy violations having an adverse effect on any location’s operating performance
  • Ensure the food service operations meet customer satisfaction and Company profitability goals
  • Maintain ServSafe Certification
  • Maintain an adequate schedule of promotions and specials
  • Assist in recruiting/developing and training food service managers from both internal and external sources
  • Set pricing for products in retail locations to maintain competitive edge and maximize profitability
  • Test and promote new menu items designed to increase sales and customer interest
  • Advise the Company of any actions/situations that pose a threat to any employee, customer, or guests
  • Observe safety and security procedures and uses equipment and materials properly
  • Ability to work effectively both independently and as part of a team
  • Positive attitude, eagerness to learn, and a proactive approach
  • Excellent analytical, problem-solving, and organizational skills
  • Ability to multitask and prioritize in a fast-paced environment
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