Benco Dental-posted about 1 year ago
Full-time • Mid Level
Boston, MA
1,001-5,000 employees
Merchant Wholesalers, Durable Goods

The Regional Field Service Manager at Benco Dental is responsible for overseeing the installation, maintenance, testing, troubleshooting, and repair of dental and radiography equipment for customers in the assigned region. This role is crucial for ensuring compliance with customer specifications and company requirements while managing service operations effectively and efficiently.

  • Assist, coach, evaluate, and improve performance of regional service/installation technicians
  • Collaborate with Regional Sales Manager to achieve regional labor sales goals
  • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
  • Hold Service Technicians accountable for responsibilities
  • Coordinate/conduct regularly scheduled meetings with all Regional Personnel
  • Ensure high customer service satisfaction rates
  • Associate Degree in Business or BioMed Technology
  • 5 Years' Experience in a Service Industry
  • Previous Management Experience
  • Exceptional Time Management
  • Professional and Positive Attitude
  • Computer and Networking Experience
  • Exceptional Customer Service, Planning, and Problem-Solving Skills
  • Effective Interpersonal and Communication Skills
  • Experience in a Dental/Medical Environment
  • Excellent Compensation Packages
  • Medical, Dental and Vision Benefits Effective on Day 1
  • 401k Package and Profit Sharing
  • Associate Discounts and Community Giveback Programs
  • College Tuition Savings Program
  • Caring Family Culture Toward all Associates
  • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
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