Regional Field Operations Associate II

Ionis • Carlsbad, CA

14h • $65,000 - $85,000

About The Position

The Regional Field Operations Associate II is responsible for a variety of administrative and operational planning tasks to ensure our Sales teams are set up for success at a National and Regional level. This position partners with the National Sales Heads and Field Operations partners for our in-line brands, specifically in the Severe Hypertriglyceridemia disease space, to drive operational success across major congresses, national and regional meetings, training events, and leadership communications. The Regional Field Operations Associate II will interface closely with counterparts in our Marketing Operations and Learning & Development teams, leaning heavily on an agility mindset to plan, coordinate, and execute multiple events and projects as defined by the National Sales Heads, while maintaining compliance and navigating the complexities of a pharmaceutical company. This role sits in the Field Operations function within Commercial Operations and works on operational problems of moderate scope, applying established policies, procedures, and tools, and using judgment to recommend and implement improvements. This is an individual contributor role with no direct reports; the role influences through strong communication and subject-matter expertise in field operations.

Requirements

• Bachelor’s Degree, or applicable years’ experience, and 2+ years of experience in Biotechnology Pharmaceuticals across the following areas:
• Supporting sales and/or marketing teams in administrative capacity
• Managing major meetings/congress logistics
• Field operations
• Positive solution-oriented mindset, professional demeanor, sense of urgency, and the ability to keep sensitive material and conversations strictly confidential
• Strong professional judgment and proven ability to interact effectively with stakeholders at all levels of the organization
• Ability to operate with a high degree of integrity, discretion and accountability
• Expert level written and verbal communication skills, and strong problem-solving and decision-making ability
• Proven track record of excellent organizational skills and attention to detail
• Familiarity and comfort with business-focused presentations and materials
• Solid understanding and adherence to external laws, codes, and company policies that apply to the healthcare industry.
• Proficient with Microsoft Office (e.g., Word, Excel, Power Point, MS Teams, Outlook)

Responsibilities

• Sales Leadership Partnership Partner closely with Sales Leadership to manage and ensure line of sight to Field Calendars and upcoming field deliverables.
• Design, implement, and continuously improve administrative processes for smooth operations (communications, budget management & tracking) in partnership with Sales Leadership, Field Operations, and HR/Finance process owners.
• Own roster management and optimization and ensure operational excellence within automated platforms and systems.
• Own creation, updates, and enhancements for the Commercial Team distribution list.
• Serve as a central point of contact / triage point for field team questions, challenges, and process problem-solving, driving solutions crossâ Functional with Field Operations partnership as needed and escalating issues and recommendations to Sales Leadership and Field Operations as appropriate.
• Major Meetings & Events Lead the planning of onâ and offâ Site Field Leadership, National, and Regional meetings and directly manage all event logistics and team activities while providing onâ Site support at field meetings; partner closely with Marketing Operations and Learning & Development teams as required.
• Submit and track (with Sales EA support) contracts, SOWs, and POs related to major meeting vendors.
• Serve as a key partner with Learning & Development to manage and execute training call / meeting logistics and organizational requirements for Sales teams.
• Manage and execute logistics for Sales Leadership around major conferences / congresses (e.g., creating and utilizing logistics tracking documents in Excel), working closely with Marketing Operations / Congress Operations.
• Maintain an overall tracking view on all major Sales events with a time horizon of 1–2 years.
• Meeting & Project Support Collaborate with Sales Leadership and other supporting Commercial functions.
• Own scheduling, logistics, execution, and followâ Up for leadership forums, including clear documentation of key decisions, action items, and outcomes for leadership review and followâ Through.
• Lead coordination and logistics for major leadership meetings and presentations, including but not limited to launch business reviews, Launch Readiness Reviews (LRRs), and Quarterly Business Reviews (QBRs), partnering closely to drive alignment with Field Operations and Commercial Analytics teammates as required.
• Execute special project work in support of Sales Leadership as needed (e.g., partnering with Commercial Analytics or Field Operations teams to drive monthly tracking of sales data to support Leadership in performance / MBO tracking).
• Own and drive Field Operations SOW and PO execution in collaboration with appropriate partners, within established budgetary guidelines and approval processes, and contribute to the development and institutionalization of SOPs and operational standards across regions.
• Resource Management Manage region rosters, personnel movement trackers, org charts, and related tools, while acting as the regional point of contact for operational field requests.
• Partner with vendors, specifically owning Field Vendor Credentialing and agency oversight from an operational standpoint.
• Serve as the commercial point person for onâ Boarding and offâ Boarding team members in partnership with HR; including training sales professionals on corporate procedures and systems as required; design, develop, and codify these processes for implementation of best practices across all regions and relevant field teams.
• Act as a liaison between field teams and HQ functions (e.g., Finance, HR, IT etc.), ensuring timely issue resolution and process adherence.

Benefits

• Ionis offers an excellent benefits package!
• Full Benefits Link: https://www.ionis.com/careers/working-at-ionis/#:~:text=our employee spotlight-,Benefits,-Employees are rewarded

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level