Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit www.AlacritySolutions.com. As the business leader in an assigned territory, the Regional Field Manager (RFM) is responsible for delivering top-notch customer service to clients, contractors (including other service providers), and property owners. Handling a case load of claims in excess of $50K, the RFM is the individual who oversees and manages the performance of contractors within the Alacrity network. The RFM ensures that required Service Level Agreements, as outlined by our contracts with clients, are not only met, but exceeded wherever possible. When challenges arise, the RFM must conduct issue mediation with the intent of identifying a resolution with the customer. This position will be based out of a home office within the region and will require the ability to travel throughout the assigned region.