Regional Field Manager

Federated Service Solutions • Mahwah, CT

121d

About The Position

The Regional Field Manager (RFM) oversees technician training, field operations, and quality assurance to ensure consistent, high-quality project execution and customer satisfaction. As the primary on-site leader, the RFM drives process compliance, safety, and smooth project startups while mentoring technicians and resolving field challenges. This role is ideal for a former Lead Technician to take the next step into leadership, guiding field teams and ensuring operational excellence across multiple job sites.

Requirements

• 2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred)
• 2-5 years hands on Technician (telematics preferred)
• Wiring, low voltage, telematic experience required.
• Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals.
• Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement.
• Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike.
• PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected.
• Willingness to travel regionally for site visits, training, and project oversight.
• Proficiency with project management tools, documentation platforms, and Microsoft Office Suite.

Responsibilities

• Train and mentor technicians in field standards, installation practices, and safety protocols.
• Lead project planning and attend customer-facing kickoff meetings to ensure alignment and readiness.
• Verify documentation, enforce process standards, and oversee complex installations and pilot projects.
• Conduct audits and inspections to maintain high standards across all deliverables.
• Perform vehicle and tool inspections, lead toolbox talks, and ensure adherence to safety policies.
• Identify and implement field process enhancements to improve efficiency and reduce risk.
• Act as the first point of escalation on-site, resolving issues and maintaining strong client relationships.
• Hold regular technician meetings and status updates to ensure alignment and accountability.

Benefits

• Competitive Compensation
• Remote or Hybrid Positions
• Focus on Culture and Employee Engagement: Emphasizing work-life balance.
• Paid Time Off
• Medical/Dental/Vision Plans: Starting the first of the month following hire date.
• 401(k) + Company Match
• Profit Sharing
• Flexible Schedule
• Life and Disability Insurance
• Employee Discounts, Employee Referral Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level