Regional Field Loyalty & Credit Manager - West (Remote)
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About The Position
At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. The Regional Field Loyalty & Credit Manager will play a crucial role in promoting and improving the performance of our Loyalty program across various stores. This position requires frequent travel to stores, where the manager will work closely with Region and Division management teams, serving as the subject matter expert on the Star Rewards Loyalty program. The goal is to support stores in enhancing their Loyalty acquisition, penetration, and Macy's Card usage. The manager will develop strong relationships with Store, Division, and Region leaders to foster a consistent and sustainable Credit culture aimed at achieving Loyalty goals. This involves partnering with leaders to identify stores that have performance opportunities and engaging with them through ongoing communication, in-store visits, and virtual meetings. The manager will help develop strategies and action plans to drive productivity and ensure that stores are aware of and utilizing the available tools and resources to deliver a successful Star Rewards program. Additionally, the Regional Field Loyalty & Credit Manager will support and leverage Regional Loyalty Champions and Division Credit Captains to drive performance and achieve the set plans. They will provide feedback from stores for process improvement and collaborate with Marketing and Macy's Credit Customer Service (MCCS) to support stores as needed. Analyzing Loyalty trends using PowerBI and dashboard reports will be essential to identify trends and opportunities, while educating stores about the Macy's customer through research and consumer insights will help create better experiences and programs.
