Regional Field Director - Therapy Access (West)

United Therapeutics Corporation

7d•Remote

About The Position

The Regional Field Director, Therapy Access is responsible for leading an assigned region of the United Therapeutics (UT) Therapy Access customer-facing team. The primary objective of this position is to manage daily operations of a team of regional field-based Therapy Access Managers (TAMs) across geographically aligned regions. This role will also be responsible for cross-covering to support HCP request for support on an as needed basis. The TAM team is responsible for providing reimbursement education to the UT franchise in a consistent and compliant manner.

Requirements

Bachelor’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 12+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field or Master’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 10+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field
5+ years of experience in claims reimbursement including: Coverage, coding, billing and payment; Working with medical policy, managed care coverage processes and practices; Deep knowledge and working experience with both public and private payers; Working with Healthcare Practitioners and ancillary staff in a reimbursement role; Knowledge of HUB services to include: financial affordability programs, coordination and communication amongst support coordinators and the TAMs, providing field input for process improvement.
Deep market access and health care policy expertise
Demonstrated success in execution of launch strategies and plans
Experience in Reimbursement, Specialty Pharmacy, Billing and Coding and Payor dynamics
Ability to navigate through ambiguous and evolving US healthcare landscape
Proven track record of building, developing, and motivating teams
Ability to foster team effectiveness within team by sharing knowledge, experience, and information
Ability to create an environment of continuous learning where team members feel challenged and engaged
Ability to work cross-functionally
Highly effective communication and presentation skills
Ability to manage greater than 50% travel

Nice To Haves

5+ years of experience with leading a regional or local team and managing and collaborating across multiple stakeholders
Expertise in therapeutic space, practice dynamics, and common reimbursement and product program support-related needs

Responsibilities

Lead a regional team of best-in class Therapy Access Managers to support UT PAH and ILD products.
Set the vision and strategy that enables successful achievement of objectives that are compliantly aligned with the Patient Relations Team.
Review total HCP engagement trends within their assigned region to help manage request volumes, response efficiency and share market insights gained from HCP requests
Coordinate and cross-cover HCP support requests throughout their assigned region on an as needed basis to accommodate for TAM time off, to help resolve complex cases and to address any support gaps that arise
Develop and convey a robust set of rules of engagement to interact with HCP customers and UT internal stakeholders in an appropriate and compliant manner
Represent patients’/ customers’ / stakeholders’ concerns, priorities, and needs with internal stakeholders, and develop plans and innovative and compliant solutions to appropriately respond to those needs within their regions
Facilitate a culture of accountability and compliance through ongoing cadence discussions with field leaders and internal partners to identify scalable business practices and to problem solve potential access barriers to UT products
Work across the Patient Relations Team to assist with resolution of program escalations as required and ensure positive customer experiences
Engage with sales leadership to discuss regional trends, challenges, and concerns
Anticipate implications to patient access across UT products to allow for compliant proactive education to meet the market need
Establish measurable performance parameters and monitor performance against those set parameters
Establish and monitor staffing projections and geographic distribution based on anticipated activity levels
Perform field ride-alongs to ensure the team is appropriately and compliantly engaging with customers
Provide frequent, ongoing performance feedback to all direct reports and foster a team oriented, supportive working environment
Actively facilitate the growth and development of team members based on their needs, motivation and business requirements. Provide continual coaching, mentoring, and opportunities for improvement