Regional Director

Planned Parenthood of Southern New England, Inc. • Willimantic, CT

9d

About The Position

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

The Regional Director, Clinical Services provides inspiring leadership to support the clinical and administrative functions of designated health centers. Provides innovative direction and supervision to Center Managers and ensures that all center operations are compliant with established processes/standards and consistent with the mission and core values of the agency. Monitors key performance indicators including, but not limited to, trends in services, visit volume, patient experience, staff experience, health equity, patient demographics, and staffing patterns. Routinely uses this information to inform the Clinical Services decision-making process, supervise health center managers and care for our business. Creates an environment that engages staff, brings joy to work, ensures our patients have a high quality, patient centered experience of care.
The Regional Director is an innovative, nimble healthcare leader with a track record of advancing access to care, implementing transformative healthcare initiatives, and supporting a matrixed team.

Requirements

• Passionate commitment to PPSNE’s mission and values related to health equity and a deep sense of accountability to community
• Minimum of 3 years of direct supervisory with the ability to motivate, inspire and build a team; and management experience in a health care setting
• Demonstrated ability to use quantitative and qualitative data effectively and to inspire successful delivery on key performance indicators
• Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives
• Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities
• A strategic thinker with an analytic bent and a focus on outcomes, finances and impact
• Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions
• Excellent relationship building and communication skills, including a high level of self-awareness, empathy, and humility in interpersonal interactions
• Bachelors’ degree required, Master’s degree preferred

Responsibilities

• Supervises Center Managers in a defined region.
• Maintains direct contact and assists with daily decision making, as needed
• Provides coaching and mentoring to Center Managers in order to build a dynamic, flexible site culture where staff seeks feedback from customers, processes, and each other on behalf of the customer.
• Promotes leadership skills. Cultivates a culture where center managers are empowered to resolve conflicts and make difficult decisions
• Ensures that Center Managers have access to ongoing formal and informal training and development.
• Ensures that Center Managers have information and tools they need to manage the daily operations of the health center and are fully trained on all processes and procedures necessary to complete the essential functions of the Center Manager role
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act) and CLIA (Clinical Laboratory Improvement Administration)
• Cultivates a culture of appreciation and recognition
• Oversees a special project or specific area of priority, as assigned by their supervisor, such as patient engagement, health equity, staff training, telehealth, etc
• In conjunction with Center Managers, supports health center staff in implementing agency priorities
• Routinely analyzes data to ensure that each health center is meeting its productivity and financial goals
• Works with Center Managers to identify, connect and partner with community leaders, agencies, and initiatives outside of PPSNE
• Serves as member of the Clinical Support Team
• Supports an encourages a culture that: Provides a rich conduit of information and ideas between health centers and departments, Participates in ongoing feedback with colleagues, customers and processes, Encourages team to take responsibility for evaluating and improving systems

Benefits

• Health, dental and vision insurance
• paid parental leave
• retirement savings
• tuition reimbursement
• generous paid time off
• a flexible spending account
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Director