Regional Director

Goodwill Industries of Central Texas•Austin, TX

48d

About The Position

The Regional Director is responsible for the management and operations of multiple retail stores (8-12) within an assigned geographical region. This role oversees operational practices, ensuring budget and sales goals are met, and fostering the growth of strong teams. They are responsible for ensuring that company policies and procedures are understood and implemented across all stores within their region. Their primary objective is to motivate and direct general managers, provide professional development, and performance management of the results they are accountable to achieve. They oversee all aspects of retail operations and are entrusted with maintaining the company's brand while promoting the organization's culture and values within the retail stores they manage.

Requirements

Bachelor's or associate degree preferred.
Minimum of one year of multi-unit retail management experience, 3 years preferred with full profit and loss responsibility.
Self-motivated, highly engaged, organized, goal-oriented, and strategic in planning short- and long-term priorities.
In-depth understanding of both front-of-house and back-of-house operations.
Excellent communication skills.
Valid driver's license with a good driving record, liability insurance, and a reliable vehicle for work-related travel.
Traveling to store locations 4-5 days a week with document visit recaps.
Daily vehicle travel, occasional overnights, multi-tasking with administrative work, occasional weekends, 24-hour accessibility for any issues that may arise after normal working hours.
Intermediate proficiency in MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, laptop, Zoom, Teams, AI, POS systems, etc.).
Proven success in developing high-performing teams, including store leaders and staff.
Strong customer service and employee relations skills.
Ability to work with individuals at all organizational levels.
Flexibility to adapt to change and take on additional responsibilities.
Budgeting and cost analysis procedure expertise

Responsibilities

Develops and executes strategies, action plans, staffing, and processes to optimize donation processing and drive sales growth.
Responsible for achieving key performance indicators across stores, including customer service, controllable margin, store sales, ecommerce sales, and retention.
Coaches and developing store leaders through effective mentoring and support with a hands-on approach.
Boosts employee morale through recognition programs and rewards.
Inspires and holds teams accountable for store operations, including scheduling, visual presentation, and inventory/production management to meet retail goals.
Ensures a clean, safe, accident-free environment for customers and employees, maintaining compliance with safety protocols and procedures.
Cultivates a safety-conscious culture through education, training, and hazard reporting.
Builds a strong talent pipeline within the region with succession planning.
Monitors staffing levels and payroll budget and expectations.
Develops and maintains effective working relationships with support departments such as Human Resources, Mission, Loss Prevention, IT, Facilities, and Finance.
Analyzes performance reports, conducts store visits, and considers customer/donor feedback to create sales plans that enhance store performance.
Collaborates with senior leadership in strategic planning and budget development.
Monitors expenses to ensure compliance with budget constraints.
Ensures proper merchandising and organization by adhering to established merchandising standards.
Assists in the development and implementation of standard operating procedures for retail and donation environments.
Directs store execution of aftermarket/post retail salvage process guidelines.
Manges purchased goods inventory to ensure merchandising, margin, and sales are executed to guidelines.
Ensures productivity expectations are met to maximize revenue and operational efficiency.
Collaborates with senior leaders to define store organization and visual presentation standards, optimizing product placement to achieve sales targets.
Serves as the main point of contact for customer service issues within the region and ensures timely responses to inquiries.
Builds relationships within the community, participating in events to increase visibility and donations.
Performs other duties as assigned.