Regional Director, Sales and Operations

Federal Signal Corporation•Aurora, CO

55d

About The Position

We are seeking a dynamic and results-driven Regional Director to be the architect of leading and growing our regional business for the Colorado, Wyoming and Montana territory. This role is responsible for developing and executing strategic plans that drive revenue, operational excellence, and customer satisfaction across our sales, parts and service teams. As key member of the leadership team, you will oversee a diverse group of employees ensuring alignment with company goals while fostering a high-performance and rewarding culture. You will play a key role in identifying growth opportunities, optimizing processes and delivering exceptional service to our customers.

Requirements

Strategic thinking with strong financial and business acumen
Demonstrates sound judgment and can develop and implement effective business plans
Superior customer service and communication skills
Results-oriented and highly motivated to succeed
Ability to foster teamwork and motivate, coach and support teams to drive desired results
Strong time management skills and the ability to effectively manage resources
Ability to travel as required for business purposes within assigned region
Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent professional experience
Valid driver's license with a clean driver's abstract
Must be able to pass a pre-employment background check
Ability to travel throughout the US
10+ years' experience in an operations and/or sales management role, preferably within the field of Heavy Equipment, Industrial or Agricultural equipment - or related industry
Proven success in leading and managing multiple dealership branches and scaling teams for growth
Experience working with municipalities or other government entities
Solid mechanical aptitude with knowledge of parts and equipment repair processes
Previous responsibility for managing a P&L and demonstrated ability to achieve financial results
Advanced experience using MS Office suite and dealer management software
Experience creating and executing strategic plans that lead the team towards meeting organizational goals
Experience building and maintaining relationships with suppliers and customers

Responsibilities

In collaboration with leadership team, prepare annual operating plans, goals and objectives for the Service and Parts departments in each branch
Provide direction and support to the Parts and Service departments in each branch to ensure they are working in alignment with company objectives and key annual operating plans (AOP)
Monitor branch/department goal progress and keep each team updated on progress and key performance indicators
Implement process improvements, training and other measures as required to improve overall team efficiencies and drive business growth
Stay up to date with industry changes that impact the Parts and Service departments and/or customers and communicate applicable information effectively
Be highly involved in the branch's day-to-day operations and partner with the teams on any challenges or obstacles needing resolution
Partner with HR department to hire and onboard new team members
Conduct regular team meetings with each branch to provide updates and act as the liaison between head office and the branch
Plan, supervise and coach departmental managers to assist in employee development and positive branch growth
Ensure a "safety first" culture and ensure all branch and road operations are conducted in compliance with Health & Safety regulations and policies
Ensure each facility is well maintained and make recommendations to leadership on capital improvements to ensure a positive and well-branded customer and employee experience within the facility
Participate in training and/or industry events as required
In conjunction with the leadership team, establish short and long-term strategic plans and objectives for the territory consistent with the overall corporate strategic plan
Report and analyze market conditions in the region and provide recommendations to the leadership team on strategies and plans to grow market share
Establish annual goals and objectives for the sales representatives
Develop, monitor, and assess KPI's/scorecards for sales representative
Review current and historic metrics to determine growth and territory strategy
Partner with marketing department to develop key sales and promotional campaigns for the region
Lead and provide coaching to support sales efforts
Meet with customers to understand their requirements and help tailor solutions to meet their needs