Regional Director, Property High Rise DFW

FirstService • Addison, TX

73d

About The Position

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good Regional Director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A Regional Director must be adaptable and is always looking to motivate and inspire others to do their best.

Requirements

• Bachelor's degree in business or related field from an accredited college or university.
• 5 to 7 years' experience in property management, construction or hospitality preferred.
• Experience in operations, account management or relationship management an asset.
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.
• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions.
• Demonstrated success working with and managing cross-functional teams.
• Excellent decision making and analytical skills.
• Excellent communication skills.
• Excellent leadership skills to coach, develop and motivate community managers.
• Excellent time management skills to meet deadlines.

Responsibilities

• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client.
• Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams.
• Communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic.
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures.
• Conducts ongoing performance management activities by providing constructive feedback and coaching.
• Has a regular team meeting cadence to review key performance indicators and overall department objectives.
• Works alongside the leadership team to devise client relationship management plans.
• Executes on relationship management activities to identify client issues and opportunities.
• Models company culture, values and brand promise to foster and strengthen client relationships.
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Builds strong relationships with board members who provide leadership to the communities managed.
• Communicates regularly and strategically with board members for the purpose of providing information and influence.
• Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service.
• Effectively leads the communication and change management of corporate initiatives.
• Oversees the onboarding of new clients and establishes go-forward service expectations.
• Effectively manages the seamless transition of managers on properties.
• Takes ownership of controllable key performance indicators for their book of business.
• Is accountable for managing FirstService client contracts and obtaining timely renewals.
• Responsible for maintaining growth and profitability of each account.
• Participates with senior leadership to develop business plans.
• Works with leadership to review manager property assignments.
• Reviews board packets, financial reports and other related client deliverables.

Benefits

• Choice of multiple medical plans.
• Dental and vision insurance.
• Time off benefits.
• Paid holidays.
• 401k with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees