Regional Director, Patient Services & Reimbursement (West)

Priovant Therapeutics

1d•$265,000 - $285,000

About The Position

Priovant is committed to developing and commercializing therapies that address high unmet need in autoimmune disease. As Priovant prepares for the launch of its first targeted therapy in dermatomyositis—with additional rare disease launches to follow—we are building a world-class Patient Services organization to support patients, providers, and access pathways from day one. The Regional Director, Patient Services & Reimbursement will lead a regional team of Patient Access Liaisons (PALs) responsible for supporting patients and healthcare providers in navigating access, affordability, initiation of therapy, and adherence. This is a field-based, player/coach leadership role requiring both hands-on execution and regional oversight. This role is critical to launch readiness and ongoing commercial success.

Requirements

Bachelor’s degree required
8–12+ years of experience in patient access, reimbursement, patient services, or related field-based roles, including experience in rare disease, ultra-specialty, or similarly complex therapeutic areas
Prior experience leading and developing field teams

Nice To Haves

Deep, hands-on experience navigating prior authorization, appeals, specialty pharmacy workflows, and affordability programs
Proven ability to work effectively with healthcare providers, patients, caregivers, and patient organizations
Experience supporting launch or early commercial phases in rare diseases or other highly complex reimbursement environments
Demonstrated player/coach leadership style—comfortable rolling up sleeves while setting direction and developing others
Strong judgment, executive presence, and comfort operating autonomously in a lean, fast-moving organization
Patient-first mindset with a high bar for quality, empathy, compliance, and ethical decision making
Preferred locations: Chicago, Milwaukee, Cleveland, Columbus, Minneapolis, Detroit

Responsibilities

Recruit, onboard, and lead a high-performing regional team of Patient Access Liaisons (PALs), setting clear expectations for performance, quality, and patient-first execution
Serve as a player/coach by directly managing a designated key account or territory, modeling best practices in patient access execution, HCP engagement, and escalation management
Drive accountability against key performance indicators (KPIs) including time-to-therapy, access resolution, patient experience, and adherence support
Foster a culture of urgency, ownership, and disciplined execution in a fast-moving launch environment
Oversee and coach PAL engagement with HCP offices, clinics, and hospitals to educate on prior authorization requirements, payer policies, and patient support services
Ensure timely and effective resolution of access barriers through coordination with Case Management, specialty pharmacy partners, market access, and internal stakeholders
Support HCP offices through benefits verification, PA submission, appeals, and renewal processes to minimize delays in patient care
Ensure high-touch, compliant engagement with patients and caregivers regarding insurance coverage, out-of-pocket costs, affordability options, and therapy access
Reinforce accurate and appropriate use of copay assistance, bridge programs, and foundation support
Lead resolution of complex patient access and affordability challenges, providing hands-on problem-solving support and coaching to PALs through high-impact or escalated cases.
Provide field-based insights on patient challenges, payer dynamics, and provider feedback to inform program optimization
Partner closely with Commercial Operations, Physician Engagement, Compliance, Legal, and specialty pharmacy partners to ensure aligned execution
Support launch readiness by ensuring PALs are trained, compliant, and prepared to operate independently on day one
Monitor regional performance metrics and trends; proactively address gaps in execution or capability
Leverage CRM and analytics tools to track field activity, outcomes, and access barriers
Ensure all field activities comply with HIPAA, OIG guidance, and applicable pharmaceutical industry standards