Regional Director of Operations - Midwest Based

Island Hospitality Florida Management LLC•West Palm Beach, FL

20m

About The Position

Island Hospitality Management is seeking a dynamic and experienced Regional Director of Operations to oversee its Midwest portfolio. This strategic leader will report directly to the Executive Vice President and play a pivotal role in driving operational excellence, guest satisfaction, revenue growth, and team development across multiple properties. This position serves as the primary liaison for all regional operations, sales and marketing initiatives, property performance strategies, and issue resolution.

Requirements

Minimum of 10 years experience in the Hospitality industry in property leadership or above property position
Proven track record of exceeding the expectations of guests and team members in previous positions
Must be a decisive, educated facilitator experienced in resolving conflicts
Excellent leadership, analytical and interpersonal skills to effectively communicate ideas, problems, and instructions (written and oral) with property, corporate, and executive teams
Ability to analyze situations, evaluate data, recommend, and implement courses of action to improve operations
Ability to use sound judgment in decision-making and react calmly and effectively in emerging situations
Knowledge of strategic planning and short and long-range goal implementation
Ability to travel up to 80% of the schedule
Excellent time management skills and ability to work independently

Responsibilities

Provide hands-on leadership and support to property teams in daily operations.
Guide property leaders in developing and executing short- and long-term performance strategies.
Ensure consistent implementation of service standards and operational initiatives.
Drive continuous improvement in guest satisfaction and team engagement while maximizing financial performance.
Forecast revenue and cost trends, managing discretionary spending to optimize portfolio-wide cash flow.
Achieve budgeted revenue targets, market share goals, and profitability benchmarks.
Analyze financial and operational data to inform business decisions and adjust labor and cost structures.
Identify opportunities for revenue growth and cost efficiency.
Oversee HR functions including recruitment, onboarding, performance management, training, and employee relations.

Benefits

Healthcare including Medical, Dental, and Vision Insurance
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations