Regional Operations Specialist

Discovery Management Group•Houston, TX

18h•Onsite

About The Position

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. Discover Your Purpose with Us at Discovery Management Group! As Regional Director of Operations, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. As the Regional Director of Operations, you will support, lead, and direct multiple communities to achieve operational and financial success. You’ll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region.

Requirements

Bachelor’s degree in a related field required
Minimum of five years’ senior living leadership experience, including combined Sales and Operations responsibilities
Excellent written and verbal communication skills, including strong presentation abilities
Ability to analyze financial reports, performance metrics, and data to guide decisions
Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms
Strong leadership and team-building skills; able to inspire and hold others accountable
Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings
Positive client service attitude with a commitment to resident satisfaction and organizational values

Responsibilities

Lead operations by directing and coordinating activities in alignment with Discovery Management Group goals, objectives, and policies
Communicate a clear, resident-focused vision across communities
Review annual resident satisfaction surveys and implement programs to increase satisfaction
Manage and hold Executive Directors accountable for achieving community-specific and organizational goals
Partner with Executive Directors to develop strategies that meet NOI expectations
Maximize occupancy to achieve or exceed budgeted revenue goals
Develop and execute occupancy growth plans
Review monthly financial statements; collaborate with Executive Directors to address deficiencies
Maintain awareness of competition and industry trends
Maintain a strong presence in the communities, spending the majority of your time onsite
Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy
Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success
Delegate authority, responsibility, and accountability appropriately across leadership teams
Lead the regional team in alignment with Seaton’s mission and values
Foster teamwork, accountability, and proactive problem-solving
Promote leadership development, best-practice sharing, and collaboration across communities