Regional Director of Operations

Optima Dermatology-posted 3 months ago
Full-time • Manager
Cleveland, OH
11-50 employees
Ambulatory Health Care Services
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Optima Dermatology is recruiting a Region Director of Operations to join our team and oversee our Ohio locations! The Region Director of Operations position is responsible for the operations of all practices in their region and directly works with each practice's Practice Manager. This role will report directly to the Chief Operating Officer and work closely with other corporate department heads and the executive team to accomplish the short-term goals and long-term vision of the company.

  • Oversee Practice Managers in their region.
  • Ensure all operational policies & procedures are followed at the practice-level consistently across their region.
  • Review the recruitment and staffing of employees by Practice Managers.
  • Verify Practice Managers have an adequately trained staff.
  • Verify performance evaluations are being properly performed by Practice Managers.
  • Ensure Practice Managers are completing and following an employee engagement plan.
  • Assist Practice Managers on issues related to patient satisfaction and patient flow.
  • Support Practice Managers in addressing performance and disciplinary issues.
  • Ensure Practice Managers are engaged in their communities and actively promoting patient volume for their clinics.
  • Support Practice Managers with provider engagement.
  • Regularly visit clinics in the region to inspect key behaviors and support your team.
  • Ensure that all clinics are open and appropriately staffed during regularly scheduled hours and special events.
  • Ensure that all appropriate IT and facilities requests are properly submitted and that clinics are aesthetically pleasing and consistent across clinics.
  • Promote teamwork and collaboration, help ensure a positive productive work environment.
  • Support morale and motivate Practice Managers.
  • Perform project management duties consistent with growing our operations business.
  • Consistently review clinic operations for process improvement.
  • Ensure regulatory & compliance standards are followed within each clinic.
  • Manage the operational aspects of all new location openings within the region.
  • Create goals and timelines for project implementation and generate monthly reports tracking progress.
  • Bachelor's degree in business or health administration, or equivalent business experience.
  • 5+ years of progressively responsible experience in operations.
  • Functional experience in healthcare preferred.
  • The willingness to work in a team-oriented environment.
  • The ability to multi-task and prioritize job duties.
  • Must be able to complete tasks with accuracy and attention to detail.
  • Highly proficient with spreadsheet, database, and practice management applications.
  • Ability to supervise, train, and evaluate new and current staff.
  • Generous health insurance.
  • Dental insurance.
  • Vision insurance.
  • Disability insurance.
  • Life insurance.
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