Regional Director of Operations- North Florida

Thrive Pet Healthcare • Jacksonville, FL

102d

About The Position

The Director of Regional Operations- North Florida will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations- North Florida also will work with the group’s integration manager(s) to on-board new practices, help develop short- and long-term objectives for new onboarding practices and help make the transition as smooth as possible. The role of Director or Regional Operations- DFW requires frequent and consistent visits to hospital sites - managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s).

Requirements

• DVM or bachelor’s degree in business, operations management (or equivalent)
• 3 years of experience as a leader of a management team of a rapidly growing business with multiple locations
• Background in the veterinary health field and management or medical director or hospital administrator level experience preferred
• Veterinary GP and Emergency background is a plus
• Certified Veterinary Practice Manager (CVPM) certification is a plus (but not required)

Nice To Haves

• Strong business acumen including the ability to analyze components of hospital P&L to determine opportunities for financial growth and manage to a budget.
• Passion for pets and their health and well-being.

Responsibilities

• Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture.
• Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development).
• Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects).
• Execute team-focused hospital visits that allow staff members to share feedback and concerns.
• Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives.
• Engage with hospital teams to gain a strong knowledge of the local market.
• Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands.
• Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem.
• Create a positive experience throughout all client and patient touchpoints throughout the ecosystem.
• Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem.
• Collaborate with area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem.
• Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize upon improvement plans.
• Support Thrive Pet Healthcare to drive financial health and sustainability.
• Develop, support, and maintain the ecosystem and hospital strategic planning efforts.
• Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of the administrative, technical, and medical staff.
• Develop proficiency in hospitals’ electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization.
• Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations.

Benefits

• Compensation is negotiable based on credentials and experience.
• The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree