Regional Director of Operations- AZ/NM

Thrive Pet Healthcare • Albuquerque, NM

83d

About The Position

The Director of Regional Operations – AZ/NM will support one or more geographic markets of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment and collaboration across all veterinary hospitals within their region. This includes all Thrive Pet Healthcare market segments—affordable care, general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations – AZ/NM will also work with the group’s integration manager(s) to onboard new practices, develop short- and long-term objectives for new locations, and ensure smooth transitions. The role requires frequent and consistent visits to hospital sites—managing hospital leadership, teams, individuals, and clinical performance within the hospitals across the region.

Requirements

• DVM or Bachelor’s degree in Business, Operations Management (or equivalent).
• Minimum 3 years of experience leading management teams in a multi-location organization.
• Background in the veterinary health field, preferably at the management, Medical Director, or Hospital Administrator level.
• Veterinary GP and Emergency background is a plus.

Nice To Haves

• Certified Veterinary Practice Manager (CVPM) certification preferred but not required.

Responsibilities

• Build relationships with all members of the hospital teams to promote and support a positive culture.
• Mentor, coach, and set expectations with hospital leadership teams, including recommendations for staff training and development.
• Collaborate with People Operations on recruiting, retention, learning, and change management.
• Conduct team-focused hospital visits to gather feedback and address concerns.
• Actively participate and collaborate in all Thrive Pet Healthcare support office–driven initiatives.
• Engage with hospital teams to understand local market dynamics.
• Support the marketing department in developing targeted strategies that meet hospital and community needs.
• Promote Thrive Pet Healthcare membership plans.
• Create a positive experience across all client and patient touchpoints.
• Ensure each facility provides a clean, safe, and welcoming environment for staff, clients, and patients.
• Collaborate with the VP of Operations and hospital teams to develop and maintain financial growth strategies and budgets.
• Monitor key performance indicators (KPIs) and develop improvement plans when needed.
• Support Thrive Pet Healthcare’s goals of financial health and sustainability.
• Develop, support, and maintain strategic planning initiatives for the hospitals.
• Promote medical excellence by focusing on key doctor metrics and partnering with hospital leaders to review quality, efficiency, and performance across clinical and administrative teams.
• Develop proficiency in hospitals’ electronic medical records and HR tools (Workday) to drive efficiency and optimize workflows.
• Ensure compliance with all support office, local, and federal policies, procedures, and regulations.

Benefits

• Compensation is negotiable based on credentials and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree