Regional Director of Operations - Atlanta, Albany, Savannah, and Augusta

Option Care Enterprises • Peachtree Corners, GA

102d • $163,753 - $272,906

About The Position

The Regional Director, Operations is responsible for delivering safe, efficient and effective patient care through all operational aspects in multiple Option Care Health Care Management Centers (CMC) while meeting all corporate compliance and other established rules and regulations governing the healthcare industry. The role is directly accountable for driving market development and financial performance while providing direct oversight for all operations in multiple branches including pharmacy dispensing and nursing.

Requirements

• Bachelor's Degree and 8 years of experience in a position leading operations.
• At least 3 years of experience managing a P&L including budget development.
• At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Basic level skill in Office Suite (Word, Excel, PowerPoint).

Nice To Haves

• Master's Degree in Healthcare of Business Administration.
• Experience leading multi-site sales and/or operations in Home Health Care or Infusion.
• RN or RPh licensure.

Responsibilities

• Oversees operational performance of all assigned CMCs including efficient, effective and high quality delivery of services and patient care.
• Ensures patient safety and satisfaction through all operations including pharmacy dispensing operations and nursing.
• Ensures error proofing for pick, pack and ship operations.
• Partners with Regional Director, Sales to drive market development and execute market based sales strategy.
• Drives financial performance of all CMCs through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding.
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations.
• Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members.
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care Health.
• Manage multiple Care Management Centers that have 12 or more combined Pharmacy Teams, as defined by the productivity staffing model, and have a combined revenue over $100 million dollars.
• Consistently models leader behaviors that supports the Option Care Health purpose, mission and values.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary OCH data.
• For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree