Regional Director of Community Partnerships

Grace Management•Phoenix, AZ

17h•$70,000

About The Position

Grace Management, Inc. is a national leader in senior living, managing communities across the country that offer independent living, assisted living, and memory care. We’re proud to foster a people-centered culture rooted in compassion, connection, and service. At Grace, you’re more than an employee — you’re part of a team dedicated to making a meaningful difference in the lives of residents and their families every day. Why Grace Management? Our tagline says it all: It’s not like home. It is home. We’re a mission-driven company dedicated to creating meaningful experiences for residents, families, and team members — and we’re looking for someone who can help bring that story to life in a bold and innovative way. We believe the quality of our communities starts with the people who support them, which is why we’re committed to help nurture a strong sense of belonging and professional growth. The Regional Director of Community Partnerships is responsible for expanding and strengthening the community’s presence within the professional ecosystem. This role develops high-value partnerships with healthcare providers, senior-service professionals, and community organizations while promoting senior living as a proactive, preventative support option. Success is measured through strong professional relationships, increased early-stage referrals, enhanced market visibility, and high-quality resident outcomes.

Requirements

Self-starter with strong ownership, initiative, and earnings motivation.
Exceptional relationship-building skills and interpersonal presence.
Strong public speaking, presentation, and storytelling capabilities.
Elevated event planning and professional representation skills.
Resourceful, creative, resilient; able to overcome objections and build trust.
CRM proficiency with disciplined documentation practices.
Ability to travel extensively and operate independently across the market.

Responsibilities

Market Development & Professional Network Expansion Identify and cultivate highâinfluence professional relationships across the senior industry: hospitals, skilled nursing facilities, home health, hospice, physicians, elder attorneys, fiduciaries, financial planners, and community leaders. Map the regional professional landscape to uncover new referral streams, unmet needs, and partnership opportunities. Establish a strong and visible presence within Phoenix and Tucson through scheduled outreach, community involvement, and participation in relevant professional associations and events.
Upstream Referral Education & Professional Influence Educate professional partners on the benefits of early senior living engagement, helping them recognize signs that a client or patient may benefit from supportive living before a crisis occurs. Provide partners with practical tools, resources, and talking points to facilitate proactive planning conversations with families. Position senior living as a continuumâsupporting resource, emphasizing safety, wellness, socialization, and longâterm resident success.
External Brand Representation & Professional Event Leadership Host professional, wellâexecuted events that reinforce the community’s expertise, capabilities, and commitment to highâquality resident outcomes. Deliver polished, informative presentations that enhance trust and clarify when and how senior living provides value. Ensure all external engagements reflect the organization’s standards, brand identity, and service excellence, enhancing reputation within the community.
Relationship Stewardship & Consistent Professional Engagement Maintain frequent and meaningful contact with identified partners through meetings, visits, referral follow-ups, and community-based touchpoints. Conduct weekly visits to hospitals and rehabilitation centers, engaging both medical professionals and residents receiving care, strengthening visibility and community reputation. Foster longâterm loyalty by understanding partner priorities, addressing concerns, and providing reliable support during resident transitions.
Performance Accountability & Market Activity Discipline Leverage CRM and digital referral tools to document partner interactions, maintain visibility into market activity, and ensure data accuracy. Monitor patterns in referral behavior and collaborate with internal teams to ensure referred residents align with community capabilities and criteria. Track KPIs related to lead quality, referral growth, conversion consistency, and resident length of stay, using performance insights to continuously refine market positioning and outreach strategy.
Community Collaboration & CrossâFunctional Alignment Partner closely with Sales and Operations teams to ensure that professional expectations, resident needs, and community capabilities are always aligned. Share insights from the field to inform community readiness, care needs, outreach priorities, and opportunities for improvement. Support the community in delivering a seamless experience that reinforces confidence among professional partners and families.