Regional Director of Clinical Operations

The Waters • Minnetonka, MN

2d

About The Position

The mission of The Waters is 'To create a sense of community where everyone THRIVES'. We recognize that every team member is a direct reflection of The Waters. Attracting and investing in professional, caring, and compassionate team members is essential to our mission. We want our team members to feel inspired and to THRIVE, just as our residents do. The Regional Director of Clinical Operations provides regional clinical leadership, subject matter expertise, and accountability for clinical oversight, regulatory compliance, quality outcomes, and operational performance across assigned communities. In partnership with community leadership, the Senior Director of Clinical Operations, and corporate partners, this role identifies and monitors clinical and operational trends, develops and follows through on action plans, and supports informed operational and clinical decision-making.

Requirements

• Registered Nurse (RN) required, with ability to obtain and maintain licensure in multiple states where The Waters operates.
• Minimum of five (5) years of progressive leadership experience in senior living or related healthcare settings, including assisted living, home care, home health, hospice, or similar.

Nice To Haves

• Regional or multi-site leadership experience preferred.
• Experience supporting residents living with dementia and dementia-related programming is preferred.
• Experience with regulatory compliance, state survey processes, quality improvement, and multi-site clinical operations preferred.
• Experience leading or supporting continuous quality improvement initiatives preferred.

Responsibilities

• Provides regional leadership and clinical subject matter expertise for Health & Wellbeing operations.
• Models and promotes The Waters' values, clinical standards, and service expectations in every interaction.
• Partners with the Senior Director of Clinical Operations, community leadership, and corporate partners to support clinical service models that are compliant, operationally effective, and financially sustainable.
• Identifies and monitors operational trends, including labor, resident acuity, service performance, and margin, and supports leaders in aligning staffing and service delivery with service margin goals
• Maintains regional accountability for identifying, monitoring, and addressing clinical and regulatory compliance risks to assigned communities.
• Conducts remote and on-site reviews to assess compliance, clinical practice, documentation, medication management, and operational performance, and partners with community leadership to address gaps.
• Conducts annual mock survey visits to prepare community teams for state survey and supports action plans to maintain survey readiness.
• Supports communities before, during, and after surveys, complaint investigations, and other regulatory reviews.
• In partnership with the Senior Director of Clinical operations, corporate partners, and community leadership, develops, recommends, and monitors completion of corrective action
• Partners with community and operational leaders to support communities experiencing open, unstable, or transitioning clinical leadership roles.
• In partnership with the Executive Director, develops and coordinates coverage and support plans to maintain compliance, clinical oversight, and operational continuity during vacancies or periods of elevated risk.
• Provides direct clinical operational support, mentorship, and escalation guidance as needed to stabilize community performance.
• Collaborates with Executive Directors and corporate leaders to address complex clinical, operational, and staffing challenges.

Benefits

• Full array of benefits (medical, dental, vision) available the first of the month following the date of hire
• Company paid Short and Long Term Disability
• Company provided HSA contribution PLUS matching dollars
• Healthy Savings and Rewards Programs
• Behavioral and Mental Health Resources
• Generous PTO Policy-Available for use on day 1
• 401K Match Automatically fully vested

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1-10 employees