Regional Director of Clinic Operations - Cumberland Co.

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

87d

About The Position

The position involves assisting in the development of capital and operating budgets, as well as managing these budgets. The role ensures compliance with accreditation standards, licensing, and regulatory requirements such as DNV, CLIA, OSHA, and Radiation Protection as required by federal or state statutes. Responsibilities include creating and maintaining processes to protect patient privacy and information, developing and implementing policies and procedures for clinics, and hiring and orienting staff with the assistance of the Human Resource department. The position also involves resolving patient complaints, optimizing scheduling processes, and working with various departments to improve reimbursement procedures. Additionally, the role includes onboarding new providers and managers, assisting with physician development activities, and collaborating with the Executive Director of Ambulatory Operations to develop new practices and sites. The candidate will identify appropriate practice models, establish necessary infrastructures, assess billing systems, coordinate marketing efforts, apply LEAN principles to improve workflows, and ensure compliance with regulatory issues. Regular assessments of practice functions and billing outcomes are also part of the responsibilities.

Requirements

• Bachelor's Degree in Business Administration or Healthcare.
• Minimum 5-10 years' experience in active practice management and/or project management.
• Supervisory experience required.
• Background in practice operational benchmarking, budgeting, compensation, and new project development.
• Extensive experience with EMR utilization and implementation (EPIC preferred).
• Extensive experience in ambulatory operations.
• Experience in ensuring compliance with regulations and standards.
• Knowledgeable about multiple systems in a clinical setting.
• Ability to plan, organize, and work independently.
• Effective communication skills, both orally and in writing.
• Detail-oriented with training and presentation experience.
• Adept at troubleshooting and managing multiple projects/deadlines.
• Customer service oriented with strong people skills.
• Highly skilled in Excel, Word, and PowerPoint.
• Extensive knowledge of medical terminology and insurance guidelines.

Nice To Haves

• Certification in compliance, coding, or areas associated with practice management preferred.

Responsibilities

• Assist in development of capital and operating budgets.
• Manage capital and operating budgets.
• Ensure compliance with accreditation standards, licensing, and regulatory requirements.
• Create and maintain processes to protect patient privacy and information.
• Develop, recommend, and implement policies and procedures for clinics.
• Hire and orient staff with assistance from Human Resources.
• Resolve patient complaints and report appropriately.
• Develop optimal scheduling processes to maximize patient throughput.
• Work with Practice Management, Billing, and Compliance staff to improve reimbursement procedures.
• Assure comprehensive onboarding and orientation for new providers and managers.
• Assist with physician development activities.
• Collaborate with Executive Director to develop and implement new practices and sites.
• Identify appropriate practice models and establish necessary support.
• Assess and apply correct billing systems and electronic medical record needs.
• Coordinate marketing efforts with the Strategic Marketing Department.
• Apply LEAN concepts to improve workflow efficiency.
• Coordinate malpractice insurance and provider employment contracts.
• Assess and correct compliance and regulatory issues.
• Revisit practice sites regularly to reassess functions and services.
• Monitor practice billing and collections outcomes at regular intervals.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees