Regional Director of Cafe Operations

Fooda • Chicago, IL

124d • $125,000 - $150,000

About The Position

The Resident Regional Manager of Cafeteria Operations is responsible for the growth, profitability, and retention of an assigned portfolio of operations for an account, which includes any new program implementations. This position will ensure that our cafeteria business is well-coordinated and productive by managing its standard operating procedures and coaching its people operating Fooda cafes. The areas of responsibility for this role are wide and thus requires thorough knowledge of various company processes and programs to ensure alignment. This position requires an individual to be extremely organized, have a keen attention to detail and the versatility to work with different aspects of a business including partnering with sales on retention and growth strategies for their client. This role requires being based in our Northeast region and onsite at any one of the Client’s campuses every day ensuring the highest level of operations, Client engagement, and account management. You cannot improve what you do not know.

Requirements

• 5+ years in Operations and Account Management with a regional or national food service organization.
• 2+ years in a position successfully leading other dining or unit managers.
• Experience opening and transitioning new sites and excellent project management skills.
• Expertise in reading, interpreting and creating actionable next steps from a café or unit P&L.
• History of successful client relationships and interaction.
• Experience negotiating agreements with partners, suppliers and clients.
• Demonstrate a growth mindset; continue to execute day to day existing operations while also implementing new processes that drive operational excellence.
• Demonstrated ability to think strategically and creatively while executing and driving results.
• Metrics driven and highly motivated by overarching business goals.
• Experience opening new sites and excellent project management.

Responsibilities

• Manage a team that successfully identifies and targets areas in which a café location can improve its operations.
• Identify and target areas in which a café location can increase sales and participation from the location’s audience.
• Monitor trends related to revenue margins and operating expenses to drive profitability.
• Develop and implement guidelines for employee evaluations, recruitment and promotions.
• Oversee and find ways to improve employee productivity.
• Ensure the company follows local health department and licensing regulations resulting in A scores.
• Ensure client Quarterly Business Reviews are conducted with assigned client ensuring customer success.
• Create a great customer experience and meet/exceed Client expectations.
• Partner with other relevant leaders at Fooda to execute strategic initiatives that improve the sales, profitability and retention of your client.
• Manage relationships/agreements with external partners/restaurants.
• Lead Quarterly business reviews with Client and key Restaurant Partners.
• Demonstrate excellence in implementing rigorous and disciplined measures/metrics that benchmark performance and create accountability.
• Act as a forward-thinking analyst of the business, broader market, and the competitive landscape.
• Leverage new technology to continuously improve experience, programming, and ultimately value to your client.

Benefits

• Competitive market salary, plus bonus and stock options based on experience.
• Comprehensive health, dental and vision insurance plans.
• 401k retirement plan with company match.
• Paid maternity and parental leave benefits.
• Flexible spending accounts.
• Company-issued laptop.
• Daily subsidized lunch program and free food and beverages in the office.
• A fulfilling, challenging adventure of a work experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees