Regional Director, Financial Aid Campus Operations/Outreach

Austin Community College District•Riverside, CA

18d

About The Position

The North, Central and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Requirements

Regulations governing federal, state and institutional financial assistance and VA programs.
Student financial assistance and VA policies and protocol.
Federal, state, and institutional financial assistance reporting requirements.
Distribution and utilization processes in relation to student aid funds.
Basic statistics and accounting principles.
Supervisory principles, practices, and methods.
Ability to make decisions based on thorough analysis of issues and sound judgement.
Strong interpersonal skills, tact, discretion, and ability to effectively communicate with a wide range of individuals and constituents in a multicultural college community.
Effective leadership, team building skills, and strong customer orientation when working with multicultural students, faculty, administration, community and business leaders.
Effective organizational and planning skills, and ability to meet deadlines.
Ability to maintain the confidentiality of student information and related materials.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use query and control languages, web technology, client-server technology, data extraction and reporting, troubleshooting enterprise software applications, testing new program releases and patches, and integrating data from external source, such as the Dept. of Education.
Three years related work experience including one year supervisory experience. Education cannot be substituted for supervisory experience.
Bachelor's degree
Must not be on default of any federal/state student loans.

Nice To Haves

Master's degree

Responsibilities

Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.
Maintains compliance for the work-study program in their region.
Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.
Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.
Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.
Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.
Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.
Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC's accrediting body, Department of Education (ED), federal and local agencies.
Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner. Demonstrates an understanding of multicultural, and values differences.
Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.
Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.
Supervise safe operation of unit.
Facilitate safety inspections.
Take reasonable and prudent actions to eliminate identified hazards.
Ensure employees receive appropriate safety training and foster a workplace safety culture.