Regional Director, Clinical Services (Central/West)

Healthmap Solutions

6d•Hybrid

About The Position

The Regional Director, Clinical Services will develop regionalized strategies that meet member health outcomes and client objectives. Partnering with leadership teams to ensure smooth operating process development, procedural delivery, and drive engagement that ensures the success of Healthmap Solutions. The ideal candidate will be located in the CST, MST, or PST time zone.

Requirements

Bachelor's degree required; Master’s degree in Nursing, Healthcare Administration, Business Administration preferred
Active RN licensure required
Basic Life Support (BLS) certification required
Advanced Cardiovascular Life Support (ACLS) certification (based on role)
10 years’ experience strategizing and implementing the design of clinical and quality activities
10 years’ of progressive leadership management operations experience, preferably in a healthcare setting
Proven history of generating superior results
Proof of valid and unrestricted driver’s license required
Must reside within coverage area
Must comply with organization policies for health screening and immunizations, including but not limited to:
Current Tuberculosis (TB) test or current chest X-ray
Proof of immunizations (e.g., Hepatitis B, MMR, Varicella, COVID-19, Influenza)
Participation in annual health and wellness screenings
Excellent communication skills, both written and verbal, to effectively convey information to stakeholders
Must be able to work collaboratively in a highly matrixed environment
Strong organizational and multitasking abilities to manage competing priorities
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Strong critical thinking skills to identify and resolve operational challenges
Ability to collaborate with team members and stakeholders
Moderate Travel, up to 15% of the time

Responsibilities

Direct in conjunction with senior leadership, to harmonize the management and operations of our Member and Provider Service programs in assigned region, ensuring smooth workflows, quality member health outcomes and achieving performance metrics
Build and manage relationships with health care providers to ensure provider on-boarding targets, cost of care and member engagement numbers are achieved
Responsible for hitting operating targets including financial targets for the region
Implement operational strategies to improve healthcare services and enhance members outcomes
Contribute to the development and implementation of standardized operating processes to streamline workflows, improve efficiency, and adhere to regulatory requirements
Develop, coach and mentor regional department teams to maintain operational excellence to drive a culture that is innovative, collaborative, results driven, and accountable
Monitor key performance indicators (KPIs) to evaluate operational performance, identify and address barriers and/or areas for improvement
Ensure that all associates are successfully engaging with physician practices/members, developing long-term relationships with those practices, managing practice performance
Support the coordination and organization of meetings, training, and events related to our operations
Work in concert with other regions to ensure operational synergy and achieve business targets
Assist in collecting and analyzing data to support decision-making and operational planning
Stay updated on industry trends and best practices in healthcare operations and provide suggestions for process improvement
Participate in talent acquisition initiatives and selection process
Available to work outside normal business hours based on business need
Travel through assigned region as needed and to corporate headquarters
Perform other operational functions necessary for efficient and successful growth in the market