Regional Dealer Contact Zone Manager – Chevrolet (Northeast Region)

General Motors • Danbury, CT

7d

About The Position

The Regional Dealer Contact Zone Manager serves as a pivotal field leader for Chevrolet, accountable for driving sales performance, dealer profitability, and customer experience across the Northeast Region. This role will lead a high performing field team of Regional Dealer Contact District Sales Managers (RDC DSMs) and partner closely with Chevrolet Regional Leadership to translate brand priorities into disciplined, high impact execution at the dealer level. Acting as the primary liaison between GM, the dealer network, and local marketing partners, the Regional Dealer Contact Zone Manager ensures consistent deployment of sales, marketing, incentive, and customer experience strategies across the zone. Success requires strong leadership capability, exceptional dealer facing influence skills, a deep understanding of retail operations, and the ability to guide teams through complex business challenges. The Regional Dealer Contact Zone Manager represents a key developmental role for future GM field and regional leadership opportunities. This selected candidate must reside or relocate to the assigned Regional Office.

Requirements

• Bachelor’s Degree required; MBA preferred
• 4+ years of automotive dealership operations experience (sales & service)
• Prior dealer contact experience required
• Must hold a valid driver’s license (company vehicle provided)
• Robust analytical capability: ability to interpret data and drive actionable insights
• Proficiency with data analysis, reporting tools, dealership systems, and Microsoft Office
• Proven track record leading teams that engage directly with automotive dealers
• Ability to lead and motivate field teams toward shared sales and profitability goals
• High interpersonal effectiveness and the ability to influence without authority
• Strong organizational skills with the ability to manage competing priorities
• Strategic thinker with creativity in problem solving and program activation
• Strong written and verbal communication skills

Responsibilities

• Sales Leadership & Dealer Performance Provide vision, direction, and leadership to achieve maximum sales growth, market share expansion, and dealer profitability within the zone.
• Drive the zone’s retail sales objectives, ensuring alignment with Chevrolet’s strategic priorities and brand standards.
• Build, sustain, and strengthen relationships with dealership principals, executive leaders, and key personnel.
• Field Team Leadership Lead, coach, and develop a team of four RDC DSMs, fostering a high performance culture built on accountability, collaboration, and continuous improvement.
• Deliver ongoing training and development to elevate field capability and sales excellence across the zone.
• Strategic Planning & Market Expansion Establish and execute zone level plans to expand the customer base, strengthen dealer throughput, and accelerate retail growth.
• Analyze market conditions, competitive activity, and dealer performance to inform targeted action plans.
• Dealer Network & Inventory Management Oversee dealer network strategy within the zone, including monitoring performance, supporting network initiatives, and ensuring brand compliance.
• Manage regional inventory planning and develop effective consensus coverage strategies to optimize availability and mix.
• Program & Incentive Execution Design and deploy zone level new vehicle incentive strategies to support monthly and quarterly sales targets.
• Ensure flawless execution of national and regional programs across all dealerships.
• Partner with ADI and Local Marketing Associations to integrate accessories, brand campaigns, and digital retailing initiatives.
• CPO / CarBravo & Customer Experience Drive performance in CarBravo and Certified PreOwned (CPO) channels to grow used vehicle retail volume and profitability.
• Lead implementation of CSSR and all customer experience initiatives to elevate CSI, retention, and overall satisfaction.
• Operational Excellence & Compliance Oversee execution of dealer contractual requirements and ensure alignment with GM policy and standards.
• Support region working capital oversight, operational discipline, and financial health at the dealer level.
• Guide onboarding and adoption of OnStar and Mobile App programs across the zone.
• Communication & Cross Functional Integration Ensure clear, consistent communication between GM Regional Leadership, field teams, and dealership partners.
• Collaborate with Marketing, Incentives, Aftersales, and Retail Operations to support cross functional initiatives.
• Champion a culture of transparency, data driven decision making, and organizational alignment.

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager