Regional Customer Success Manager - South East

Viz.ai-posted 3 months ago
$140,000 - $155,000/Yr
Full-time • Mid Level
251-500 employees
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The Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care. The CSM is responsible for expanding the utilization of the platform, including new modules, within the health system and is the connection point between our customers and the Viz internal team.

  • Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
  • Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
  • Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
  • Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
  • Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account
  • Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
  • Strong knowledge of US healthcare systems
  • Outstanding track record of working with customers
  • Very strong verbal and written communication skills
  • AI Native: You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
  • Ability to travel (40-50%)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Generous vacation
  • Other great benefits to full-time employees
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