Regional Customer Experience Manager

Weis Markets

22h•Hybrid

About The Position

Weis Markets is looking for a Regional Customer Experience Manager. The company emphasizes treating associates with respect, understanding, and appreciation, and is passionate about teamwork and the growth of its associates and communities. Weis Markets is committed to Equal Employment Opportunity, ensuring no discrimination based on age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis. Reasonable accommodations are provided for applicants with disabilities. Weis Markets believes in collective achievement and recognizes associates as the backbone of the company, fostering growth and creating opportunities. As a family company, they seek friendly and energetic individuals to contribute creativity and insight to help the company and communities prosper. Weis is known for talent development at all levels, offering growth and career opportunities for people at all stages of life.

Requirements

Ability to perform each essential duty satisfactorily.
Knowledge of total store operations with in-depth understanding of Front End operations and bookkeeping.
Minimum of three (3) years' experience in retail operations; or equivalent combination of education and experience.

Nice To Haves

Bachelor's degree (BA/BS) in Business.
Experience in specific positions such as Store Manager or Assistant Store Manager.

Responsibilities

Partner with Regional Operations leadership to drive an exceptional customer experience at Weis Markets and achieve regional goals.
Lead, coach and develop two Customer Experience Specialists.
Proactively identify regional customer experience and front end opportunities and support Customer Experience Specialists in the creation and execution of plans for improvement.
Analyze, identify and report customer experience opportunities and front end needs and provide direction to positively impact performance.
Facilitate regional customer experience and front end training programs.
Partner with HR to oversee talent development and training program for Front End and Assistant Front End Managers.
Responsible for regional front end operational efficiencies and P&L categories relating to front end expense.
Develop, promote, drive and report on customer experience and front end efficiency contests.
Complete store visits designed to reinforce customer experience standards and behaviors and drive front end efficiencies through reinforcement of company standards.
Ensure store compliance for AMLC program.
Responsible for assigned company-wide initiatives and projects.
Supervise 2-3 customer experience specialists.