Regional Coordinator

Millennium Physician Group•New York, NY

About The Position

Position Summary: The Regional Coordinator assists the Regional Market Director and practice leadership in the overall efficiency, effectiveness and consistency of operational processes. The Regional Coordinator analyzes and synthesizes data from multiple sources, to identify trends and root cause that drive a proactive improvement approach. Overall Objectives: • Support Regional and market leaders across critical aspects of day-to-day functions of the business • Ensure bi-directional communication between Operations leaders, offices, and corporate departments • Consistently review operational reports to prepare regional summaries and identify areas of concern for existing and newly acquired practices • Perform process validation within the medical practices • Serve as a conduit during medical practice acquisitions to help design effective operational processes and ensure staff/provider competency • Ensure key projects and strategic initiatives are effectively operationalized

Requirements

Bachelor’s degree required
Minimum of three years in similar role or healthcare position with responsibility for implementing change
Professionalism/Strong Communication skills across all mediums
Attention to Detail
High level of accountability
Track record of successful task/project completion
Exceptional Excel/data analysis skills
Creation of strong partnerships
Adaptability to complement the skills of practice leadership
Collaboration with stakeholders and subject matter experts
Change management
Critical thinking
Problem solving
Decision making
Organizational skills
Meeting management
Team leadership through influence (not authority)
Data analysis and trend identification
Strong time management
Effective multi-tasking
Up to 50% travel to work from medical offices
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Athena Database software (preferred); Microsoft Spreadsheet software; Microsoft Word Processing software and Google Chrome Internet software.

Responsibilities

Partner with Regional leadership to establish routine list of reports for consistent analysis (e.g., overtime, visit analysis, PIVT, rounding, Athena buckets, missing slips, open encounters).
Collect data from practices and produce reports (e.g., provider time off).
Compare data from multiple sources to identify regional trends, areas of concern (i.e., outliers) for further review by Regional/practice leadership, and action steps to initiate improvements.
Perform site visits to validate key processes (e.g., AIDET, FOBT kits).
Partner with Compliance and Process Improvement Support Lead to ensure policies, procedures and best practice workflows are fully operationalized.
Participate in project meetings to assist in developing implementation strategies for strategic initiatives and corporate priorities.
Track open items, initiate follow ups and perform implementation tasks on behalf of region (e.g., after hours call process).
Partner with acquisition team to design optimal workflows (e.g., ordering of/access to ancillary services, referrals, specialty services), monitor key performance indicators during transition, and identify areas of concern for attention of Regional/practice leadership.
Partner with Operations Trainers during acquisitions to help oversee completion of training plans, progress with mentoring programs, and assessment of key competencies.
Work with practice leaders to organize and support regional meetings and outreach programs (PODs, Regional PMs, Open Houses, Sponsored events, etc.).
Partner with corporate departments on behalf of practice leadership for support of special projects (marketing initiatives, pilot programs, facility enhancements, equipment upgrades).